Privacy Policy

Last updated: 6 March 2026

 

Bournemouth IT Solutions Ltd, trading as bits (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data when you use our website.

We are a limited company registered in England (company number 7216794), with our registered office at 612 Wimborne Road, Winton, Bournemouth, BH9 2EN.

1 – Information We Collect

We may collect the following personal information through our website:

(a) When you book a repair through our website:

  • Your name
  • Email address
  • Phone number
  • Address

(b) When you visit our website:

  • Pages visited and time spent on our site (via Google Analytics)
  • Cookies and similar tracking technologies (see Section 4)

(c) When you contact us:

  • Your name, email address, phone number and the content of your message

2 – How We Use Your Information

We use your personal data for the following purposes:

  • To process your repair booking and contact you regarding its status
  • To provide customer support and respond to enquiries
  • To improve our website and customer experience

3 – Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

  • Contractual necessity: to fulfil our repair services and respond to your booking
  • Legitimate interest: to improve our services and protect our business
  • Consent: for non-essential cookies

4 – Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: required for the website to function (e.g. booking forms)
  • Analytics cookies: to understand how visitors use our website (e.g. Google Analytics)

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5 – Data Sharing

We do not sell your personal data. We may share your information with:

  • Google Analytics: anonymous website usage data to help us understand how our website is used
  • Legal authorities: where required by law

6 – Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Booking and enquiry data: retained for the duration of your repair plus 12 months, then deleted
  • Website analytics: anonymised after 26 months (managed by Google Analytics)

7 – Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate data
  • Right to erasure: request deletion of your data (where applicable)
  • Right to restrict processing: request that we limit how we use your data
  • Right to data portability: receive your data in a commonly used format
  • Right to object: object to processing based on legitimate interest
  • Right to withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8 – Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

  • SSL/TLS encryption on our website
  • Access controls limiting staff access to personal data
  • Regular security updates to our systems

9 – Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10 – Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11 – Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Bournemouth IT Solutions Ltd
612 Wimborne Road, Winton, Bournemouth, BH9 2EN
Phone: 01202 767929
Email: [email protected]

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.