Your data will be handled in accordance with GDPR and the Data Protection Act 2018. Your device will never leave our premises and neither will your data. With regards to data recovery services, if the customer does not provide a storage medium for us to transfer the data onto, this recovered/backed-up/transferred data may be held on our server for as long as practicable, until the customer provides a storage medium for us to transfer data on to. When data is stored on our server(s)/computer(s) it is encrypted to an AES 256 standard. Once data is transferred and there is no longer a necessity for its storage, it is deleted securely to the HMG Infosec Standard 5.

For Macs that possess Apple Silicon (Apple Macs 2020 onwards), we are able to use Apple Diagnostics to ensure your issue has been resolved, meaning we do not require your login details. In some very particular circumstances (data recovery mainly) we may require your login details, but we will be in touch if this is applicable. This is not applicable to screen repairs.

A Subject Access Request, Data Erase Request, and all other Data Protection/GDPR enquiries must be sent in writing via email to [email protected]. By law bits has 30 calendar days to respond.

bits will not share the customer’s data with any third party for any reason without the prior consent of the customer. All data will be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. bits has the right to pass on any data provided by the customer to relevant authorities and law enforcement agencies where the law requires such or there is a moral obligation to do so (serious indictable crime), or for example in the event of a warrant, including but not limited to any UK/European Police Force such as Dorset Police/Metropolitan Police, South West Forensics, Interpol, NCA, Home Office and so on.

We continuously reinvest profits back into our store, equipment and staffing – we possess specialised tools including a DeepSpar USB Stabiliser (valued at £2000+) which can recover data from degraded hard drives/SSDs/Memory Sticks, where just data recovery software alone would normally freeze or crash, resulting in unsuccessful recovery. We possess trusted, reputable data recovery software (R-Studio) designed for forensics labs and data recovery specialists, to allow a more in-depth analysis, compared to just using off the shelf pirated software as some stores do.

We have extensive experience in data recovery developed over a decade of business. This includes going down to a component level on drive circuitry, laptops, especially Apple Macs, using AmScope microscopes, thermal cameras and soldering stations worth hundreds of pounds, to ensure we give your device the best treatment possible. Our staff come from a variety of backgrounds and possess various skill sets, so you can rest assured we can provide you with the best experience possible, and even where we cannot help, provide you with accurate, honest information and point you in the right direction.

Technically yes, there are two methods in which this can be done:

• Logic board repair – by utilising our specialist tools (AmScope microscope, thermal cameras, schematics/boardview, Quick Hot Air Rework Station and T420D soldering station, we can repair the vast majority of MacBook issues and bring them back to life, preserving data along the way. This normally costs between £99-£500 depending on complexity of the job, and is succesful in about 85% of cases. Not only will you pay less than at the Apple store, you will get a working Mac AND your data by the end of the repair.
• Chip-off recovery – Drive Savers are one of, if not the only company globally, that can do this method – this however costs thousands of pounds, due to how secure Apple Macs are, and so is rarely economically viable unless you are a very large business/corporation.