Our Google Reviews

Fast, communicative with really competitive prices (full service including pickup and return delivery to the customer) who replaced the screen on my MacBook Pro. A five-star company worth recommending which I highly recommend.
Carisma Wills
Carisma Wills
After a quick WhatsApp exchange, my personal MacBook was collected, repaired and returned far quicker than expected. And at half the quoted cost from the original manufacturer. Well packaged for safe return. Ferrero Rocher are a nice touch! Works perfectly. Would highly recommend and use again if needed. Thanks.
Jordan Gold
Jordan Gold
Great Job to repair my 2021 Mac Pro A2442 Screen at less than half the price of an official apple repair (£379) I looked around for numerous prices and this was the cheapest I could find. Easy service to use - Prepaid Royal Mail next day delivery provided and the repair was completed within 48 hours of sending off and ready to be retruned via next day delivery. Highly reccommend! Many thanks for your service!
Kevin Potts
Kevin Potts
Excellent and prompt service to recover data from a failed hard drive. Options and expectations fully explained. Happily data recovered successfully. Recommended.
Toni Potterton
Toni Potterton
After a long trouble free period with my desktop - I urgently needed help as my computer became totally unreliable with an intermittent fault. Mohamed and his team were awesome. Ready to help immediately they worked tirelessly and diligently to resolve the problem. In the meantime they made sure I was kept fully up to date with progress using WhatsApp and messages. Adam was particularly helpful and took time to explain several queries with great patience. The computer was sorted out at a very reasonable charge and I am up and running again. Excellent company with old fashioned service and attention to customer satisfaction. These chaps know their stuff!
T Crouch
T Crouch
Absolutely fantastic service from BITS. Reliable and honest.
Jack Heathcote
Jack Heathcote
I've used these guys twice now. Highly reccomend. They're always on time and do an amazing job. I'll be coming back in the future for more tune-ups & fixes. Thanks
Ahmed Abdellah
Ahmed Abdellah
Straight to the point, no waffle and faaaaaaaaast. 100% Recommended 👌
Rodney Dias
Rodney Dias
Sent these guys a MacBook Pro after Apple quoted £700 to replace the screen - no chance when I can do it here for £400. Not only was it cheaper, but the customer service is excellent; the customer service was far and beyond, exactly as you'd expect from a local business. Thank you guys.
Steph Birdsall
Steph Birdsall
Excellent experience with a new battery for my Mac today. Email communication, quote, work everything quick and efficient. Not super local to me but was recommended by a family member and I'd definitely use and recommend again.

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bits | Mac, PC, iPhone & iPad Repairs Bournemouth
Average rating:  
 285 reviews
 by Alan Brown
Great service.

Somehow managed to break the screen on my Macbook Air. bits fixed it for me with a week turnaround for a fixed price(including pick up and delivery). Very efficient service.Highly recommended.

 by Christos Tsatsaronis
Excellent !

They fixed my MacBook Pro in minutes and didn't even charge me ! Apparently it was too easy for them !

I'm not entirely computer illiterate, but I couldn't fix it myself.

I cannot recommend these guys enough !

 by AdrianW
Great job

Needed a complete replacement Macbook Pro screen for an out of warranty (and out of insurance) machine. Apple wanted £££, BITS usefully lower price, very fast turnaround, great comms all the while, and easy Royal Mail pickup from here. Back in 3 working days. Great job. All in cost, including optional extra insurance (my choice), and 24hr signed for postage too, was great. Will definitely use BITS again. Recommended.

 by Graham S
First rate

Our MacBook Air laptop had a cracked screen. The pricing with this company was transparent and the turn around time very impressive. It was picked up on Weds 6th Sept and returned Friday 8th Sept!!! The process for booking it in online couldn't have been simpler, clear instructions on how it should be packaged and preparing it to be collected by Royal Mail from our house. We were only invoiced once notified it had been repaired successfully, so no upfront costs. The price was less than half that of Apple and better than other comparable companies in the same market. There's also a one year warranty, so peace of mind.

 by Abbie Chalkley
Amazing response and service

It's such a quick and easy service. I live in Bedfordshire and decided to use this company on a whim to fix my laptop and I had it back in my hands after 4 days! Royal Mail picked it up with no fuss and when returned I had a small issue which the team at bits helped me sort out in a day through quick email responses. You can't go wrong with this company in the slightest.

Thank you again for the help!!

 by Alex
Phenomenal service

Don't hesitate, just drop these fine people a message. Booked in my 2021 MacBook Pro for an entire screen replacement as the housing was bent! They had all the time in the world to answer my questions. Not only did they source the part quickly and guide me through the whole process, they quoted me nearly £400 LESS than apple! The laptop was picked up at 10am on a Monday morning, and by Tuesday 11.30am I had a message with a picture of my laptop with a shiny new working screen, by Wednesday at 9am I have the laptop back in pristine condition in far better packaging than I sent it to them with, with a chocolatey extra thrown in! less than 48 hours turnaround time. Brilliant all round A* Thank you so much.

 by Rob Lewis

Thanks for a great service, I am very pleased.

 by Clive

With the closing of Samsung in Bournemouth, finding a professional-looking company was not easy. After checking out a few websites in the Bournemouth and Poole area, I based my choice on what I considered the most professional looking website as an indicator of a Professional Company. And it proved right.

The service received was professional, friendly and courteous, and a positive outcome for the problem I presented. I don't think you will be disappointed if you chose this company. I would have no hesitation in recommending them.

 by Angela

Bits have saved me time and time again, I cannot praise them enough! Thank you all so much

 by Mike Kent-Francis
Wish we had come here first

I can't praise the level of service and the value for money highly enough. BIT'S managed to supply, deliver and demonstrate a refurbished all in one for less money than a local Ringwood firm charged to copy 100gb of data onto a portable HDD. The engineer that visited my aunt and uncle was very polite, patient and explained everything in a fashion they could understand. I will happily use them again and will recommend them to everyone I know

 by Liz Baker
Superb service

My ASUS laptop became stuck at start up and completely unresponsive last Saturday. I chose BITS at random for proximity and the length of time they had been trading. Following a quick online chat using an iPad they arranged to pick up the laptop that afternoon for a small fee (I couldn’t get to the shop). On Monday they rang with a detailed assessment of the problem, suggested repair and clear concise cost. I agreed and they rang to say the laptop was ready on the Thursday. The delivery time was exactly when specified and payment by card reader in my home. Throughout the process everyone I dealt with was very helpful, explained the technical issues clearly and were lovely people to deal with. I was very impressed and immensely grateful. The laptop is better than new!

 by Angela Penwarden
Excellent service

From making a telephone enquiry to my iPhone screen being replaced was under an hour! Centre of Bournemouth so easy access.

Excellent service. Many thanks

 by David Woods
Mac Repair

I had a problem with my Mac, it was repaired very quickly. A very professional service, I would highly recommend.

 by Mike

BITS recycled a small number of redundant computers for me for a most realistic fee. Excellent service from friendly and efficient staff - convinced me that all my data would destroyed and hardware properly recycled, my two main concerns. Many thanks.

 by barry
SSD swop out

I discussed my laptop (i5) issues, suggested swopping hdd to ssd , which they did really pronto, and hey my laptop is now the best laptop in the world. BITS were brilliant. As i'm old i can't remember the young bloke's name who served me, but he was 5 stars !

 by Mike

My iMac needed a replacement SSD and the service was first class. All done within a few hours and they even kept the shop open at the end of the day so I could pick it up! Would certainly recommend very highly.

 by wheelersmith.co.uk

Excellent service, no problems, very polite.

 by Kev
Iphone repair

Second time I have used your services and the second time I have been delighted with with quick and efficient service that has been provided. Great to see a local business prosper!

I would highly recommend!

 by Keith Bond
Mac repair

We must thank you for the excellent job you did repairing our computer. Your service is wonderful and it was so kind of you to deliver it back to us. We of course hope we personally do not have to use you again, but we will definitely recommend you to all our friends and family.

 by Kevin Charlton
Iphone X screen replaceement

popped in on a Saturday morning, very quick, polite and professional service with great advice. Back up service is excellent and very quick and prompt. wish i could give 6 stars

 by Barbora Duskova
Happy with the service

They saved my MacBook Pro 2020 after I spilled beer all over it, it was also done pretty quickly (2 days).

 by Richard Gray
Great Customer Service

Needed to update Yosemite on my MacBook Pro to Catalina. Contacted Bits via on-line form and the next day had a conversation with Mohammad to discuss my requirements. Took advantage of their collection and delivery service, they even waited for ten minutes in my driveway while I checked out my laptop in case there were any queries.

Excellent friendly service, would highly recommend Bits and would definitely use them again.

 by Sally Hedges Greenwood
Going Beyond The Call of Duty

Because of what I do I run relatively old hardware including expensive printers and scanners. Mohammad and his team have my macs up to speed, done everything I have wanted and more. I can’t recommend them enough. Thank you.

 by Paul Sansom
very helpful

I thought that I would just drop you a line to thank you and your staff for the recent help you gave me in 'sorting' out my laptop. The courteous way you treated me without looking down and laughing at me for my lack of knowledge was very helpful.

 by E Shepherd

Trying to download Big Sur had completely messed up my macbook. I received an excellent repair from bits and would certainly use them again if the need arises.

 by John
Data Recovery

iMac failure due to botched upgrade from Catalina to Big Sur (won't be trying this again for many months) losing my hard drive contents. BITS successfully recovered the data, reinstalled Catalina and provided the lost data on a new external drive which I purchased from them. I fully recommended them.

 by Jon Leake
malfunctioning portable hard drive

Many thanks for rescuing all the files on my malfunctioning portable hard drive earlier this month. All the information appears to be present and everything is functioning correctly.

I’m very grateful for your great service, and would certainly recommend your company for this sort of thing.

 by Colin Lambert
Brilliant service

Picked up Macbook Air this morning (30/10/20)after a 'coffee incident!' Was still working but would not charge. Cpu damaged.

It took some time for the out sourced specialist to find the problem, but they DID and repaired it.

Far cheaper than having to buy another MAc.

First class service. Friendly staff. Highly efficient.

Very impressed!

 by Kyana
I'm clumsy, but they helped!

I'm very accident-prone, so you can imagine how frustrated I was when I spilt cold coffee on my Macbook Air. After a small panic, I remembered that my housemate had gone to Bits to fix her laptop and they were amazing. I would 100% agree that she was right. I handed in my laptop, the staff were very understanding and explained everything to me. They did a really good job of calming me down and assuring me they would do the best they could. They didn't give me false hope, which I really appreciated.

After a few days, I went to pick up my laptop and now it works faster than it did before. I even traded in my old laptop (which I had lying around and didn't know what to do with it) and they offered me some money for it, which as a student was really helpful to drop down the already agreeable service costs.

Thank you, Bits, for all of your help!

I would 100% recommend your services to other clumsy students like me!

 by Michael Mytton
Thank you

Last week you replaced the hard drive in my iMac. Everything has been fine and you even managed to transfer EVERYTHING from the old drive to the new one. The only function that I was unable to restore was to get my printer to scan documents into the computer (even though it would print without problem). I spoke to Apple support for an hour and a half but they were unable to resolve the problem. Yesterday afternoon (Weds 14 Oct 2020) I contacted Bits to seek advice. The technician was not available but the following morning he telephoned me (from his home I believe) and in five minutes, via remote control, had fixed the problem.
When I paid the bill to you for the repairs to my iMac, I did not think it particularly cheap (nor overpriced, by the way), but if I am an example your clients definitely get their money’s worth. Thank you all for the type of service which, unfortunately, is not commonplace today – and particular thanks to the technician who dealt so quickly with my issue (FROM HOME !?)

 by Paul
Failed hard drive on iMac

Hard drive on iMac failed a year after being replaced by another company. Bits replaced within 2 hours of diagnosing the fault. Very professional and excellent customer service.

 by Brian Adams
Perfect Transaction

My laptop stopped working, totally frozen. Thought solution could only be new one but found BITS on Google Search with good reviews so decided to give them a try. Excellent and friendly service, initial check found one of two likely cause of the problem. Advised cost of full investigation, cost of repairs and if transfer of data required cost for that. All reasonable and requested them to proceed. Phone call in afternoon of same day that all work was completed and Laptop was available for collection. On collection they had totally resolved the problems. SSD hard drive fitted, and wow is that fast, Laptop totally cleaned and photos transferred plus a reduction in advised price as there was not many of them. Not only do I now have a Laptop that performs and looks better then when it was bought new at a reasonable price but the service was excellent. Any problems that arise on any of my Laptops or iPads in future I know exactly where to go. I would highly recommend BITS

 by Carol Mason
Don't Go Anywhere Else!

Losing your data is a very stressful experience but I was greeted in a calm and reassuring manner (by Adam). Not only did he immediately supply remote support and sort the problem but the price I was charged was incredible compared to others I had approached, none of whom even considered offering me a remote solution. I have no hesitation in recommending this company for data recovery and, as a result of my experience, will go to them for all my other IT needs in future too!

 by John
Excellent Customer Service!

My computer gear is getting "long in the tooth," so to speak. Over the past 2 years, I have needed to replace power adaptors, batteries, operating systems, fan control, etc. etc. etc.. Every time something goes wrong, I take my laptop into Bits and their staff finds the perfect solution. The Bits staff is helpful and friendly and my experiences as a Bits customer have been highly positive. Recommended.

 by Charlie G

I was so impressed by the service! Needed a laptop screen repair very quickly and was amazingly helpful and quick turn around.

So helpful in a lock down crisis!


I thought that the staff of BITS were very friendly, helpful and professional and they really know their stuff. I am very pleased that I chose them to help me with my computer as my laptop feels and works like a new machine, it's a miracle and I will always go to them again if need be. I thoroughly recommend them to anyone and everyone that requires a quality reliable service. Trust me, choose BITS.

 by Sandra
Quality Service

Worth every quid spent. Laptop feels brand new (Hoping it stays that way)

 by Jane

Very pleasant, helpful, efficient, and speedy. In addition, they were able to fix the problem more cheaply than initially thought, so charged me less. Not everyone would have done that. Will use again if necessary and strongly recommend.

 by Clive

With the closing of Samsung in Bournemouth, finding a professional-looking company was not easy. After checking out a few websites in the Bournemouth and Poole area, I based my choice on what I considered the most professional looking website as an indicator of a Professional Company. And it proved right.

The service received was professional, friendly and courteous, and a positive outcome for the problem I presented. I don't think you will be disappointed if you chose this company. I would have no hesitation in recommending them.

 by Janice Norris
Janice Norris

Excellent service on replacing broken screen on I-Pad Air 2

so very polite and helpful would highly recommend

 by 1984

Great service,i highely recommend Bits,they talk with me very nice and they fix my phone even it had small chances to be fixed,keep up the good work!

 by P Lambert

A very quick response to repairing my Mac book. Also adding extra Ram. One day later my operating system was all in place.

Fixed price was well worth it.

Many thanks

 by Mrs Nayak
Great Service!

I have to say what a great service this team provide. Very professional and efficient and they know what they are doing. Excellent service. I don't normally leave a review but I really was so impressed. I got my iphone issues fixed within a few hours for a very reasonable price. Well worth it. I highly recommend Bournemouth IT Solutions.

 by Alan Motson
Restored my Mac's performance

My late 2012 iMac had just got slower and slower. BITS identified the problem to a deteriorating hard drive, and have replaced it with a 1TB SSD drive. They transferred all the data from the old drive and it now is as fast as when I first had the Mac. Brilliant service!

 by John
Great service!

My hard drive failed on my Mac. Bits replaced it with an SSD. Very quick, professional service. SSD is lightning fast & (1 month since fix) reliable. Would recommend the Bits team.

 by Ann Aveyard Photography

So impressed with the efficient and prompt service. My iMac was being frustratingly slow and as a busy wedding photographer I need my iMac to be able to edit images for my clients. BITS identified the problem immediately and went out of their way to get my machine back to me quickly. I can’t believe how mich better it is now, - just like, and probably better than when it was brand new. Highly recommend BITS - amazing service and customer care which exceeded all expectations.

 by Paul Millard
Great Service

Excellent service in repairing my MacBook Air following liquid damage. Friendly and helpful staff. Laptop now in top condition. Thank you.

 by steve

excellent service courteous and friendly from Christopher sorted my 10 year old Toshiba laptop which had a trojan virus .Job done within 24 hours.

 by chris Zuidyk

Excellent service...nothing seems to phase them , even my neighbours smoke filled iMac came back updated and shiny.

 by Jordan
iPhone repair

Amazing service and quality of repair! I took my phone in at lunch time and had it back before the end of the day at an affordable price. Its like having a brand new phone back. Will definitely use again.

 by Kev

Service lived up to the reviews that I read online. Very helpful, polite, friendly and efficient service. what more can you ask for? Thanks

 by Wessex Business Focus
iPhone repair

Excellent service and friendly people! The repair was done quickly and in accordance with the agreed timescale. Many thanks for your help.

 by Revelyn
The best customer care!

Bits fixed my macbook pro a few months ago and I received a great service. Today I had an emergency with my work laptop and needed an adaptor for my charger asap and they went out of their way to resolve my problem. Great service and customer care too!! Would highly recommend them (especially if you are not techy like me) because they are very helpful!

 by Angie Smith
Thank you

As before, excellent service, friendly and helpful, very quick turnaround and reasonable price. I now have my iPad back and working! I have been going to BITS for several years and I highly recommend them.

 by Arnold Bond
Great Service

Great service and great communication. I would have no hesitation in recommending friends and family for BITS. Thank you for sorting my dead Mac Air and bringing it back to life. Many Thanks, Arnie...

 by Derek Fautley
problem solving

Very helpful and efficient service, resolves my iMac hard hard drive problem and replaced it with my own supplied SSD. The transfer of data from my Time Machine was very successful. Well done, will use Bits again in the future

 by Amber
Efficient service

Great service, professional and prompt repair. Will definitely use again.

 by Anu
Happy with the service

My hard drive stopped being recognised by my mac air & Bits helped retrieve all my data from the device and am so happy that i now have all my files back. Thankyou to the team at Bits for your efficient and friendly service

 by Steve Deakin
Great service

BITS were polite, helpful and prompt. They explained the options before we went ahead with the repair, carried out the work swiftly and explained exactly what had been done. I would have no hesitation in recommending them to anyone else with a computer problem.

 by Steve

Fast, friendly service

 by Howard
Apple airRepair

BITS provided a great service. The first attempt proved unreliable in testing but second solution worked. They kept me

Informed and gave me lots of options. No complaints!

 by Damian
Lenovo ThinkPad

Great service, quick turnaround and good value for money

Lenovo ThinkPad not booting, PC World said not on their repair list - BITS fixed it in 24 hours - thanks!

 by Adam Stott

I first used BITS for data recovery and to install a new SSD in my MacBook Pro and then again recently to re-flow the GPU on the same laptop. On both occasions the service has been fantastic! Very honest and professional but very friendly. Great value for money service with a reasonably quick turnaround, would certainly recommend them to anyone!

 by Alan Guthrie
iPhone fixes

bits have completed 3 iPhone fixes for me now and I've been very impressed. I've had 2 screens replaced and a charging issue resolved.

In all 3 cases the jobs were completed same day to a high standard. Good value for money.

 by Tim - Chartwells

Brilliant service, They fixed my office printer for me, the replacement part was hard to get hold of but they kept me up to date with all progress and was repaired promptly once the part was located. Printer now works like new.

 by James
Fast efficient service

Very quick and efficient service for data recovery, thank you for a speedy turn around too.

 by Linda
Amazing service

My 8 year old MAC book pro was banished by Apple and Apple resellers as too old to fix! BITS came to the rescue and not only resurrected it by replacing the hard drive but made it run better than it has in years! Thank you so much. The service was excellent, cost effective and hassle free.

 by paris welton
Great Service

Always an excellent service with BITS - i recommend them wholeheartedly to anyone who has mac troubles!

 by Alice Bournemouth and Poole College
Laptop fix

Great service - collected and returned my laptop to me while I was at work, which was very convenient. Kept me up to date with progress and costs. Friendly people.

 by Elizabeth

Extremely helpful. I took the optional VIP service and had a fully working phone within an hour. Staff were really pleasant and kind given I was rather harrassed with two children in tow.

 by Hasna Sheikh Ali

Excellent service, friendly and very efficient. Fitted a new iPhone screen on the same day. I would highly recommend them.

 by Tony
Excellent Service

Friendly, Fast, efficient service in a convienient location. Excellent value for money. Would use their service again.

 by Tilly Tambini Cooper

There was excellent customer service, the staff are polite and my laptop was ready in a few days, earlier than expected. It was a reasonable price as well!

 by Stephen Smyth
Brilliant Service

After using Bits three years ago, I didn't hesitate to pick up the phone when my laptop needed unlocking. The service (as before) was fast, efficient and very competitive. I've been nothing but impressed with the service and would highly recommend them. Thanks guys.

 by Sat Repairs
Amazing service

incredibly professional service. Would 100% recommend to anyone looking for repairs in the Bournemouth area

 by Steve Moist

excellent service from BITS fixing my old Mac. Friendly and efficient, and kept me informed throughout. Will definitely be back, but hopefully not soon!

 by Zoe Moyler

Really helpful service, with polite staff- efficient and quick!!

 by Dean Ashworth
Great Work Guys

Had an unfortunate accident with my iPhone 6 this involved a toilet and ubend, I tried the rice the radiator and every other trick in the book to try and bring the phone back to life without any joy, called Apple and the Apply approved store in Bournemouth and they wanted £300 plus VAT for repair or replacement. This was a huge blow as the phone wasn't insured and purchased and not on contract. Took the phone into Bits and 1 week later the phone is back up and running for half of the price £149 later and a box of festive chocolates and I am back in business. 5 Stars Thank You, I will be sending anybody with any issues your way in the future.

 by Toni
Exceptional Service from a great company

Exceptional Service from a great team of people. They have a real customer focused approach to everything they do. Reasonable prices and always prepared to give backup advice and support. Customer service in the old fashioned way!

 by Pri
Excellent service

Quick, excellent service with student discount for BU students.

 by Patsy Gingell
Just brilliant

During my whistle stop visit to Bournemouth, my i-pad had stopped working and after an hour on the phone to Apple with no joy, I discovered BITS in Bournemouth. So very glad I did, brilliant service, very helpful and friendly and they were able to fix it the same day. Absolutely brilliant, am totally recommending you to everyone. Thanks again.

 by Hazel

A professional service from a company who delivered as they said they would. From the initial phone call through to completion of the repair they kept me apprised of the progress and cost. No surprises! Their free collection and return of my laptop to my home was an added bonus. Would recommend them.

 by C. Blight
Mac screen - the dreaded lines!

When my 17" GMac began showing the dreaded vertical lines I was worried. They increased in number, then I lost a whole strip of screen. Mac online community seemed to indicate my computer was doomed. I did not need or want a new computer but did need to keep this size unit to fit into my workstation. Bits were my saviour, they tested & decided a new screen was needed, which they were able to procure & fit. Now my Mac is up & running with a complete screen again.

The price was good & I appreciate their efforts

Thank you Bits for all your help!

 by Piers Rawson
iMac repair

Thank you for your prompt intervention and repair of my imac. The restoration process from time machine was trouble-free.

 by Karen Rietz
MacBook Air screen repair

Many thanks for the excellent service! A rare experience these days.
I would recommend BITS to anyone. A very satisfied customer indeed ?
Regards, Karen Rietz

 by Debbie
Ipad screen repair

Had my sons Ipad screen repaired. It was picked up at time I had arranged. Unfortunately when it came back there was a problem with the home button but it was collected and problem was resolved within a few hours on the same day with no extra charge. The staff were very apologetic and even gave me a packet of sweets when it was returned.

 by Christine Smith
Great service

I originally had a problem with my IMac, which was collected, repaired and returned in perfect order within a couple of days. As a result, when my IPad slid off my bed onto my thickly carpeted bedroom floor and died, having tried all the 'at home' remedies possible, I took it into Bits. They could not have tried harder to repair it, consulting me at every stage, and finally having to admit defeat. When I collected it, I could not believe that there was no charge- because they couldn't repair it. They had still spent their time trying several possible solutions, and I was amazed and very grateful.

When I subsequently put in a claim to my insurance company Bits not only immediately emailed me a report, but again made no charge.

I cannot recommend this company highly enough. They are knowledgeable, friendly and helpful andI would not go anywhere else.

 by Steven Walker / Kyoto Designs

I have an ageing, but nonetheless pristine IMac (2007) and after advice from yourselves, had extra RAM and a Flash drive fitted to replace original hard drive.

Excellent work, the IMac is now better than new in 2007, its never been so fast. Have recommended a colleague to have the same upgrade as you fitted for me. He lives in Australia which is a pity otherwise he would also have come to BITS on my recommendation.

Well done, great staff and first class service and work.

 by Leni

Fantastic service, installed a new hard drive, upped the Ram and repaired the remaining disc drive. Very impressed with speed, price and brilliant customer service. Would definitely recommend and not hesitate to use again.

 by Maria Zaragoza

I have been their customer three times and I am really pleased with their professionalism and excellent customer service. Only in one occasion they took quite a long time to solve an issue and they lend me a laptop, it was just great service overall.

Would definitely recommend and will call them again next time.

 by Amber D'Angeles

I just wanted to say a big thank you to the team for your friendly service and for getting my laptop up and running again, it's so nice to have it working properly again!

 by Little Yoga Room of Dorset

I cannot thank these people enough. Not only did they patiently listen to my panic ridden gibberish as i tried to explain the problem with my iPad Air...after hours of frustration with Apple Help. But the solution which was simple, They gave me for FREE over the phone!! In Boston where I usually live, there is Nothing for free. I am so grateful to them and without a hesitation would highly recommend people of such expertise, integrity and kindness. Thankyou. so very much...(the 9am caller)

 by Julie Fraser

Absolutely first class service! We are currently visiting the Bournemouth area for a few days from Belgium and wanted to get the laptop screen fixed for a reasonable price in double quick time - took it in on Monday morning and was told it would take about 24-48 hours to get the new screen delivered and fitted. By 11:30 on Tuesday morning I was called to say the laptop was ready for collection. The screen is perfect and laptop looks like new! Very friendly gentleman dealt with us and we were even given a large Toblerone bar as a little extra! Cannot recommend highly enough!!!!

 by rodger nash

You guys were great! Thanks so much!!


 by Dr. Nick West

My MacBook Pro died just 2 days before I was going away for a month. I didn't think that there was any chance to get it fixed before I left but I phoned BITS anyway. Within a couple of hours they had come and collected the laptop and in the evening I was phoned with the diagnosis: a faulty disk. By about 11am the next day I got a phone call to say it was fixed and Yosemite installed and by 3pm it had been delivered back to me with a box of chocolates. Amazing!

 by jude williams

Excellent service. Good price. Diagnosed the problem over the phone. Collected and repaired my Mac book within 24 hours. Collected and delivered at no extra charge. Friendly and polite. Would definitely use again. Thank you very much.

 by M Wills

Thanks so much for the quick and good service!

 by Simon Meads - The Cardio Clinic.

Elliot is fantastic! What service! The Motherboard on my (crucially important)work laptop gave up the will to live - and turned me into a very edgy panic stricken client arriving on BITS doorstep. Eliot to the rescue. Calm, informative, supportive and delivered 100% resolve. Elliot went beyond the call of duty to get me back up and running within a super short time frame. He could not have done more. Clear advice at all times re: what needed to be done. VERY acceptable charges and a super nice guy to boot. I cannot recommend BITS highly enough - and have already made sure all my colleagues and friends have their number should they find themselves in need of a really professional outfit to sort out any IT problems. As far as I am concerned BITS (Elliot) is my future first port of call for any problems I may have with my laptop. Great service. A+++!!! If you have a need these are the people to deal with it. Thanks Elliot ..... you are a star!

 by Chris Harris

Excellent and polite service. My problem was diagnosed and sorted immediately. Will have no hesitation in using this company again. I can recommend this company to anyone.

 by David L

Another company having had my laptop for three days returned it in a very unsatisfactory state. I spoke to Bits on the phone and then dropped off my laptop in the afternoon, within seconds they had diagnosed exactly what the problem was, they gave me a very competitive price for labour and parts and told me it would be ready in the morning!

Next morning I received a call, it was ready, a new hard drive fitted, my OS reinstalled and my laptop working as good as the day I bought it!

Knowledgeable, professional and an excellent service, highly recommended, definitely will be my first choice for computing problems. Thank you

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