Call or 01202 767 929
 
117 Old Christchurch Rd, Bournemouth Centre, BH1 1EP

Mac Repairs
Repairs, Services & Upgrades

Nationwide Mail-in / Postal MacBook Repair

Apple M1 & M2 & M3 • Intel • MacBook Pro • MacBook Air • MacBook • Mac Mini

Recommended by Bournemouth Uni | Established 2010

FREERoyal Mail Collection & Delivery

FREEEstimate Upon Request

12 MonthWarranty on Repair


Logic Board Repair

Unlike Apple we do not replace your logic board – we repair your existing board, for a reasonable cost and preserve your data.


Battery Replacement

By replacing the battery, you can restore performance and battery longevity to your MacBook, for a reasonable price.


Liquid Damage Repair

A full service, including ultrasonic cleaning, logic board repair and examination under a microscope to bring your Mac back to life.


Data Recovery

We can conduct a forensic-level examination of your Macs logic board, to allow it to power on and retrieve data.

Please click on the tab below that corresponds with your model, to find the cost of your repair.

£89  Fixed labour fee – excludes parts, if required • No upfront payment required

Overheating / noisy fan
Sound / speaker issues
Hinge repair / replacement
Virus / malicious software removal
Internet, wireless or connectivity issues
Battery not charging / battery replacement
Profile or user account issues, apps issue, etc
Mac login / admin password reset / removal / recovery
Installation/upgrade of the latest macOS (e.g. Ventura)
Boot Camp helps you install Microsoft Windows on your Mac (dual-boot)

£119  Fixed labour fee – excludes parts, if required • No upfront payment required
For all Macs manufactured 2020 onwards – see Band C

Data recovery (excluding Macs with soldered storage)
Beeping on startup
Broken USB port or audio jack
Mac is slow, crashing, freezing or not responding
Keyboard not working, (if required, new keyboard from £40)
Logic Board replacement. Logic Board repair (Micro-Soldering)
Magic Trackpad not working, (if required, new Touchpad from £40)
EFI password removal, “Enter your system lock PIN code to unlock this Mac” or similar message. See also Band B
Liquid spillage / damage
Call asap as time is of the essence and the longer you wait, the more damage the liquid spill can inflict (corrosion, etc.)
Display issues
flickering ○ distortion ○ no display ○ no backlight ○ dim/dark screen ○ blank/black screen ○ coloured bars/lines on screen
Power issues
Mac won’t turn on ○ keeps shutting down ○ continuously restarting ○ randomly switching off ○ power supply/charger issues ○ MagSafe socket replacement
Start-up issues
spinning wheel ○ stuck on apple logo ○ stuck on progress bar ○ Kernel panic ○ not loading / booting up ○ grey, blue or white screen ○ flashing folder with question mark ○ circle with slash through it ‘no entry sign’

£149  Fixed labour fee – excludes parts, if required • No upfront payment required

This pricing band applies to the same issues covered in Band B, for all Macs manufactured 2020 onwards

Our fixed fee includes:

All our repairs fall within fixed pricing bands, which also include:

  • Labour
  • VAT
  • 1 Year Guarantee
  • Diagnostics, Assessment & Repair

Nationwide Apple out-of-warranty MacBook repairs specialist

In-house technicians with years of experience

Our Apple Mac repair technicians have many years of experience repairing all different models of Macs.

We differ from many other Apple Mac repair companies, as we perform repairs down to a component level using micro-soldering under a microscope (schematics, diagrams & boardview) to save your expensive hardware, giving you the best repair price.

If you are experiencing any problems that are not listed below, please contact us and we will be happy to assist you and provide a quote, and advise as to what your repair options are and how much it will cost.

The MacBook Repairs Process

 

1 – Booking

Using our booking form, you can book your Mac in for a repair with us. Package your Mac safely, and your device will be collected through Royal Mail Special Delivery on your chosen day, insured to £1000.

2 – Repair

Once your Mac arrives at our store, it is assessed for any damage and diagnosed, before being repaired as agreed. Your Mac will also be throughly cleaned inside of all dust and particulates.

3 – Test & Return

After the repair is successfully completed, your Mac is tested to ensure all issues have been resolved. After your Mac passes testing, it is packaged, and returned via Royal Mail Special Delivery.

Under the microscope... see what we see!

Alongside are some photos of our latest jobs - all of which were successfully repaired.

Possessing tools like a microscope and thermal camera allow us to conduct repairs to a standard that many shops are not able to, and in the case of Apple Macs - allows us to repair your existing logic board, saving you hundreds of pounds as well as your precious data.

We repaired a PS5 Slim today for a replacement HDMI port. The connector was really badly damaged - nevertheless, we managed to replace it and get this console back up and running. #ps5 #ps5slim

We repaired a PS5 Slim today for a replacement HDMI port. The connector was really badly damaged - nevertheless, we managed to replace it and get this console back up and running. #ps5 #ps5slim ...

Our laminar flow hood filters the surrounding air to such a degree that it can be used for forensic DNA analysis! This allows us to refurbish MacBook screens to the highest standard, without letting in dust from ambient surroundings. #macbookrepair

Our laminar flow hood filters the surrounding air to such a degree that it can be used for forensic DNA analysis! This allows us to refurbish MacBook screens to the highest standard, without letting in dust from ambient surroundings. #macbookrepair ...

This has to be some of the worst corrosion we’ve had this year - it’s not looking great for this customer, but that hasn’t stopped us yet!

This has to be some of the worst corrosion we’ve had this year - it’s not looking great for this customer, but that hasn’t stopped us yet! ...

Another shop fixed this iMac before and used hot glue/silicone to reattach the screen, not genuine Apple adhesive strips!When picking a shop to repair your Apple product, make sure they specialise in Apple repairs so they don’t do a bodge job like this! The official adhesive is specially designed and cut, so that it holds the display securely, whilst allowing the iMac to be opened again for service.

Another shop fixed this iMac before and used hot glue/silicone to reattach the screen, not genuine Apple adhesive strips!

When picking a shop to repair your Apple product, make sure they specialise in Apple repairs so they don’t do a bodge job like this! The official adhesive is specially designed and cut, so that it holds the display securely, whilst allowing the iMac to be opened again for service.
...

Another MacBook Air M2 screen is successfully repaired. This one suffered from liquid damage, so we replaced the backlight sheets and LCD, and it now looks as good as new. #MacBookRepair #RightToRepair #MacScreenRepair #Bournemouth

Another MacBook Air M2 screen is successfully repaired. This one suffered from liquid damage, so we replaced the backlight sheets and LCD, and it now looks as good as new. #MacBookRepair #RightToRepair #MacScreenRepair #Bournemouth ...

Now offering Nationwide MacBook Pro 14"/16" M1/M2 Screen Repair #apple #righttorepair #macrepair #macbookrepair

Now offering Nationwide MacBook Pro 14"/16" M1/M2 Screen Repair #apple #righttorepair #macrepair #macbookrepair ...

This USB C port was completely ripped off when the laptop was dropped while charging. The customer thought it was a write-off and time to get another one. After rebuilding the tracks on the motherboard, and soldering on a new port, its as good as new and lives to see another day. #soldering #righttorepair

This USB C port was completely ripped off when the laptop was dropped while charging. The customer thought it was a write-off and time to get another one. After rebuilding the tracks on the motherboard, and soldering on a new port, its as good as new and lives to see another day. #soldering #righttorepair ...

This PS5 came in due to randomly turning off. Like many we have seen, in some cases, standing up the console causes the liquid metal to drip down over time, and cause air gaps between the processor and heatsink. Another easy fix for the bits team. #repair #bournemouth

This PS5 came in due to randomly turning off. Like many we have seen, in some cases, standing up the console causes the liquid metal to drip down over time, and cause air gaps between the processor and heatsink. Another easy fix for the bits team. #repair #bournemouth ...

We now offer screen replacements for 14" M1 MacBook Pro models! £399 for walk-in repairs, or £419 for UK nationwide repairs.16" models also coming soon...#righttorepair #MacBookRepair #macbookpro

We now offer screen replacements for 14" M1 MacBook Pro models! £399 for walk-in repairs, or £419 for UK nationwide repairs.

16" models also coming soon...

#righttorepair #MacBookRepair #macbookpro
...

Another MacBook with liquid damage bites the dust. Our technician inspects it under a microscope while conducting measurements to check for faults. #righttorepair #MacBookRepair

Another MacBook with liquid damage bites the dust. Our technician inspects it under a microscope while conducting measurements to check for faults. #righttorepair #MacBookRepair ...

This Mac was liquid damage and used for a year after, causing severe corrosion and liquid damage. After a specialist ultrasonic clean, it looks like new.
Now, it is under the microscope for a component-level repair. #righttorepair #waterdamage #MacBookRepair

This Mac was liquid damage and used for a year after, causing severe corrosion and liquid damage. After a specialist ultrasonic clean, it looks like new.
Now, it is under the microscope for a component-level repair. #righttorepair #waterdamage #MacBookRepair
...

This PS5 came in for a flickering screen. On this occasion, the HDMI port was OK, but the motherboard was damaged, and the tracks to the port were all ripped off.Thanks to our #Amscope #microscope we are able to repair these fine tracks that are under 1mm in width each!

This PS5 came in for a flickering screen. On this occasion, the HDMI port was OK, but the motherboard was damaged, and the tracks to the port were all ripped off.

Thanks to our #Amscope #microscope we are able to repair these fine tracks that are under 1mm in width each!
...

#Xbox crashing or overheating?
We fix those too! This Xbox is having an internal clean, and replacement hard drive due to the original failing.

#Xbox crashing or overheating?
We fix those too! This Xbox is having an internal clean, and replacement hard drive due to the original failing.
...

Using our specialist thermal imaging camera, we can search for short circuits invisible to the naked eye.In this case, the customer lost their data due to a design flaw on the A1990 MacBook Pro, which electrocuted the SSD storage chips 😢 #MacBookRepair

Using our specialist thermal imaging camera, we can search for short circuits invisible to the naked eye.

In this case, the customer lost their data due to a design flaw on the A1990 MacBook Pro, which electrocuted the SSD storage chips 😢 #MacBookRepair
...

This MacBook Pro 2012 model had a cup of water spilled on it, and the customer kept using it causing severe corrosion.Despite being classed as a 'vintage' model this MacBook was cleaned and fixed up in no time and back in the customer's hands 🙂

This MacBook Pro 2012 model had a cup of water spilled on it, and the customer kept using it causing severe corrosion.

Despite being classed as a `vintage` model this MacBook was cleaned and fixed up in no time and back in the customer`s hands 🙂
...

This is by far the worst MacBook we've ever seen - poor thing! It was run over by a car and left outdoors in severe rain after the customer lost it.Challenge accepted.

This is by far the worst MacBook we`ve ever seen - poor thing! It was run over by a car and left outdoors in severe rain after the customer lost it.

Challenge accepted.
...

Frequently Asked Questions

The Repair Process

We are approved and trusted by Bournemouth University, Arts University Bournemouth and Bournemouth & Poole College – IT services at all 3 universities direct students and staff to us for repairs, as well as having our flyers and posters on display.

We are a VAT registered Limited company, having been in business since 2010, and we have been located on Bournemouth High Street since 2013 – you can rest assured your Mac will be in good hands, and our excellent reviews are testament to our service. We have repaired thousands of Apple Macs in over a decade of business – as Mac users ourselves, we understand that premium products call for a premium standard of repair by qualified, experienced technicians that understand the level of engineering within. We never outsource, all repairs are done by our own staff, within our own store.

All your information is handled in accordance with GDPR and the Data Protection Act – we have no access to any of your information/data on your Mac during the repair – it is physically impossible without your password. To permit us to test your Mac post-repair, we ask you enable a guest account which provides us with no access to any of your data, only a Safari browser window.

We offer a 12 Month Warranty that covers the replacement screen and our workmanship – as opposed to the 90 days Apple offers with repairs. We only replace the LCD which means you keep True Tone functionality, Auto Brightness, and the original Apple lid (hinges, chassis, camera, sensors).

We re-invest our profits into our service to offer customers the best repairs possible – we possess tools you will not find in an Apple Store; namely thermal cameras, high end microscopes, soldering stations, Wera screwdrivers, schematic software and our latest investment is a forensic grade laminar flow hood to prevent dust ingress from ambient surroundings whilst repairing your screen.

Security wise, our building is protected by 4K CCTV cameras, recording both video and audio 24/7/365. Our property is alarmed (door sensors, glass break detectors, motion sensors) with remote alarm monitoring, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation. Our shop is half a mile away from the Police station, allowing a 2 minute response time.

See our About us page for more.

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We are proud to be an independent repair store. This independence allows us to offer a variety of repairs that authorised Apple service providers do not, whilst maintaining the same level of quality you would expect to see on a Mac. Our specialized services include LCD-only screen repairs, logic board repairs, data recovery, battery replacements, and more.

We use genuine LG displays—the same manufacturer Apple uses—ensuring you receive the same display quality. Our approach is to repair only what’s necessary, rather than replacing the entire display assembly, which keeps costs down and reduces waste.

When you send your MacBook to Apple for screen repair, they replace the entire top display assembly, often costing £600 or more. In contrast, we replace only the damaged parts, preserving as much of the original components as possible. This method not only saves you money but also supports a more sustainable approach to repairs.

Our technicians are highly trained and equipped with advanced tools, such as soldering stations, microscopes, and hot air rework stations. They perform complex repairs that go beyond what Apple Stores and repair depots offer, including detailed logic board repairs and the replacement of specific components that Apple stores do not stock.

Choosing our independent service means you benefit from expert repairs that you cannot find in an Apple Store, significant cost savings, and a commitment to sustainability.

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Yes, as we must remove the bottom cover of your MacBook to replace the display, we will also clean the insides of all dust and contaminates using high pressure air at no extra cost, in order to restore thermal performance and improve cooling.

If you would also like your thermal compound replaced, this can be done for an additional fee.

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Once your Mac arrives at our store, Royal Mail will email you a confirmation, so you know it has arrived with us. Your Mac will be booked in, tested, and then repaired (please check the top of the page for an up to date average turnaround time). After repair, it is tested again to ensure everything works as it should.

After the repair is complete, you will receive an email to pay the total cost of repair as listed on our website through Stripe (a PayPal company). After payment is received, your Mac is safely packaged, and then returned to you, again with Royal Mail Special Delivery. You will receive an email and SMS from Royal Mail on the day of delivery.

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Yes – we are able to repair your existing logic board in about ~85% of cases, as opposed to replacing the entire logic board. Not only does this mean your repair will cost less than at an Apple store (usually 50%), you will preserve your data, which will potentially save you thousands of pounds for data recovery.

Very often, an entire logic board is written off by Apple for trivial faults, such as one single faulty IC, sometimes however, liquid damage for example can inflict devastating damage onto a board, and cause significant corrosion. No matter how serious, we can always look and attempt to repair a board, and in the most serious cases, we may be able to repair it to a sufficient extent to at least recover data. See our Instagram for more examples.

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  • We charge a fixed labour fee as listed above, which depends on the symptoms of your Mac fault – in order to keep things simple, we only require a plain description, for example, ‘my Mac does not turn on’.
  • The fixed labour fee covers all level of work required, including logic board repair, and also includes collection and delivery insured to £1000 (although you can increase this to £2500 for £10 extra).
  • Parts are not included, and if any parts are required as part of the repair, a member of staff will always come back to you first so that you can make a decision to proceed – parts are not always required for all repairs
  • If you decide not to proceed with the repair after any parts are quoted, we charge £49 in total as a cancellation fee, and your Mac will be returned unrepaired – this fee covers our time, as well as the costs of collection and delivery via Royal Mail
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Pricing

Traditionally, the entire top/display assembly would be replaced if you broke your screen. This is much like replacing an entire wheel, instead of the tyre when having a puncture.

We replace only the bit you’ve broken – the LCD screen. By not replacing unnecessary parts, we are able to offer a cheap MacBook screen repair, whilst not sacrificing the quality of the screen.

This type of repair also means we don’t replace your camera, sensors and hinges with a lower quality third party option.

We regularly compare our prices to competitors, and we believe we offer some of the best prices in the UK for Mac screen replacement.

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No – the price you see is the price you pay in total, all costs include VAT, Labour, Parts, Collection & Delivery and Warranty. The only time the cost would be higher than what you see on our website is if:

  • Your display is liquid damaged, and thus needs either a new backlight, backlight sheets or FaceTime camera – if this is the case
  • Your chassis is severely bent/damaged meaning the new screen cannot be fitted correctly. (Please see ‘What if my lid is damaged or dented?’ under the Repair Process category above. Some dents/scrapes are normal and will not impede our repair process.
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Once we complete your repair, an invoice is sent to your email which allows you to make payment via card – debit or credit, Apple and Google Pay, Amex included. Payments are handled via Stripe, a PayPal company. All financial details are handled by Stripe, we do not process any of your financial information.

We do not accept card payments over the phone, cheque nor bank transfer.

Unfortunately not, sorry. If you are a trade customer you are more than welcome to send a device to us, but we do not offer a white label option, or any discounts regardless of quantity or frequency of repair – we prioritise offering our service direct to end users, with no middle man.

If you are sending a customers device to us, please ensure they are aware where their Mac is going, as we cannot discuss a repair with anyone other than the named persons on the email and phone number provided.

Unfortunately not – without seeing your Mac, we cannot provide a formal quote, as we can only quote for what damage you have disclosed. The price on our website is fixed (assuming you do not have liquid damage, warping/bends/severe dents to your top lid, as this would cost £49 extra for most models), or a broken bezel (£20 extra).

After making payment you will receive a receipt that you can submit to claim back the cost of repair on insurance, or through your employer etcetera. The onus is on you to check that you can claim back the cost, as your insurance company may or may not cover it.

Unfortunately we do not offer any financing options. Payment is due once the Mac is repaired, before it is posted. If payment is not received, we cannot post your Mac.

Our MacBook screen replacement are fixed cost, with all prices listed above. Repair starts from £239 and is on average 40-50% cheaper than Apple.

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We replace JUST the LCD (liquid crystal display) that is actually cracked, and leave the other components that are unaffected by a damaged screen (hinges, backlight, iSight camera, ambient light sensor). This allows us to keep our prices low, whilst providing a high quality of repair. This is especially important for the newer Mini LED models as it preserves the original Apple backlight allowing for a high quality image. It also means the aluminium chassis and hinges are genuine Apple; third party hinges tend to either be too loose or stiff.

We continuously monitor the pricing of our competitors to ensure we charge below the average market cost, to provide value for money for our customers. Despite being better value and cheaper than most providers, the quality of display repair is also significantly higher than third party displays.

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Collection, Delivery & Insurance

Royal Mail are one of, if not the best postal service in the UK – when selecting a courier to use for our nationwide service, price was not a concern, only reliability and convenience for our customers.

We have never had a package lost, stolen or damaged in transit whilst using Royal Mail, and so we are pleased to select them for our repair service.
Nevertheless, we use their Special Delivery by 1pm service, which is insured to £750 – for extra coverage, you can also select £1000 and £2,500 insurance for an additional fee. The box you send your Mac in must not reveal the contents, as this voids the insurance.

You will receive both an email and SMS on the day of delivery, normally with a time slot, so you can rest assured your Mac will be just as safe as if you were walking into our store.

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Once your Mac arrives at our store, Royal Mail will email you a confirmation of delivery with a photo and GPS coordinates/map. Once your Mac is due to arrive back to your address, you will receive an email from Royal Mail on the day of delivery.
We normally post Macs on the same working day after receiving payment.

Your Mac will be collected by Royal Mail and posted to our shop address at 117 Old Christchurch Road, Bournemouth, BH1 1EP. On arrival, a member of staff will inspect your Mac, to ensure there are no bends or warping to the display assembly that would hinder the repair. The serial number and Mac details are recorded against your name and contact details to ensure we have a chain of custody for your MacBook, and your Mac is placed in a marked box, ready to be repaired.

Your Mac will be repaired on-site – we never outsource, before being posted back to your home address that it was initially collected from.

Our building is protected by 4K CCTV cameras equipped with night vision, recording both video and audio 24/7/365. Our shop is ADT alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – every alarm activation is thoroughly vetted by checking our CCTV as well as audio feed, and attending in the first instance to ensure there is no break-in. Our shop is half a mile away from Bournemouth Police station staffed by response officers, so you can rest assured your Mac is safe and sound.

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Contact us – we can send you a cardboard box, with sufficient bubble wrap to surround your Mac, all you will need is parcel tape/sellotape to seal the box. No label is required as your postie will bring one on your chosen collection day. This will come at no additional charge to yourself.

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As Royal Mail do not bring packaging, you will need to safely package your Mac. Use a plain cardboard box, ensure there is nothing to suggest there is a Mac inside (for insurance purposes, this is a request from Royal Mail themselves). Use a few cm of bubblewrap each side, so that if you close the box and shake it, there is no movement inside – if there is movement, add more bubble wrap, so it does not get damaged during shipping. The limit for the box is 450mm x 350mm x 160mm, and 2KG in total, which should cover all models of MacBook (but this is dependant on the box you select).

In summary, you will need a cardboard box, bubble wrap, and sellotape – no need for a label, as your postie will bring one on your chosen collection day.

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Warranty

MacBook screens, like any other display, do not crack spontaneously. They require some form of physical force or impact for cracks to appear.
Glass, by its nature, cannot break without an external force or stress applied to it. Its molecular structure and composition prevents it from spontaneously shattering or breaking without any external influence – rapid pressure changes, impact, or rapid temperature changes. There are exceptions for tempered glass which you might find in car windows, house windows, cookware etcetera – but it is impossible for a LCD display to crack by itself; this would violate the laws of physics.

It’s important to note that cracks resulting from such external factors are not covered by warranty, which covers manufacturing defects and workmanship flaws, rather than damages caused by external forces.

Once your Mac is repaired, the screen will not be inherently weaker than other displays – taking good care of your device is paramount, if your Mac is not handled carefully and kept clean, you carry a risk of breaking it again.

We ask customers to treat their Mac with care, as the vast majority of customers trying to claim on warranty are people that have cracked their screens again. For clarity, under no circumstance will bits entertain any warranty claim where we have determined the display has any fractures or cracks, regardless of location nor size.

We offer a 12 month warranty on all repairs – the warranty covers the repaired component only, and not the entire device. We do not remove any components (other than the back cover and Wi-Fi antenna) to access the display. Therefore the warranty does not cover any component other than the display.

We do not cover any accidental damage, as the warranty is not equivalent to insurance.

If your screen stops working within 12 months of our repair, please contact our team in the first instance. With Mac Screens, we ask you send a clear photo of the entire display, to verify there is no damage. If there are no obvious cracks to the screen, then we can arrange for a collection on your preferred day.

Once your Mac arrives at our store, we inspect it to verify there is no damage or cracks. In cases of screen replacement, this can include removing the LCD to make sure there are no cracks around the very edge of the screen, beneath the black bezel area.

Cracks:
There has been recent media coverage of consumers claiming their MacBook screens have cracked by themselves – it is physically impossible for a screen to crack by itself. A screen crack is always the result of physical pressure applied to the display. We use panels direct from LG and Sharp that are no weaker than your Mac screen will have been before it broke; in other words our screens are no more susceptible to damage than your original display would have been.

If you have a crack on your display, this will unfortunately render your warranty void as it is not equivalent to insurance.

We highly recommend against any cases, screen protectors, keyboard covers, camera covers as we have had numerous Macs sent in with broken screens, as a result of these.

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