Question 1

How can I trust you?

bits · Accepted Answer

We are approved and trusted by Bournemouth University, Arts University Bournemouth and Bournemouth & Poole College – IT services at all 3 universities direct students and staff to us for repairs, as well as having our flyers and posters on display.

We are a VAT registered Limited company, having been in business since 2010, and we have been located on Bournemouth High Street since 2013 – you can rest assured your Mac will be in good hands, and our excellent reviews are testament to our service. We have repaired thousands of Apple Macs in over a decade of business – as Mac users ourselves, we understand that premium products call for a premium standard of repair by qualified, experienced technicians that understand the level of engineering within. We never outsource, all repairs are done by our own staff, within our own store.

All your information is handled in accordance with GDPR and the Data Protection Act – we have no access to any of your information/data on your Mac during the repair – it is physically impossible without your password. To permit us to test your Mac post-repair, we ask you enable a guest account which provides us with no access to any of your data, only a Safari browser window.

We offer a 12 Month Warranty that covers any replacement parts and our workmanship – as opposed to the 90 days Apple offers with repairs. We only replace the LCD which means you keep True Tone functionality, Auto Brightness, and the original Apple lid (hinges, chassis, camera, sensors).

We re-invest our profits into our service to offer customers the best repairs possible – we possess tools you will not find in an Apple Store; namely thermal cameras, forensic data recovery software (R-Studio, Autopsy), high end microscopes, soldering stations, factory schematics and diagram software and our latest investment is a forensic grade laminar flow hood to prevent dust ingress from ambient surroundings whilst repairing your screen.

Security wise, our building is protected by 4K CCTV cameras, recording both video and audio 24/7/365. Our property is double alarmed with redundancy (door sensors, glass break detectors, motion sensors, vibration sensors) with remote alarm monitoring, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – even in the early hours of the morning. Our shop is half a mile away from the Police station, allowing a 2 minute response time. Shock detectors mean we are aware of a break in attempts before intrusion even occurs.

See our About us page for more.

bits | Mac, PC, iPhone & iPad Repairs Bournemouth

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Question 2

Are you an Apple Authorised Service Provider?

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We are proud to be an independent repair store. This independence allows us to offer a variety of repairs that authorised Apple service providers do not, whilst maintaining the same level of quality you would expect to see on a Mac. Our specialized services include LCD-only screen repairs, logic board repairs, data recovery, battery replacements, and more.

We use genuine LG displays—the same manufacturer Apple uses—ensuring you receive the same display quality. Our approach is to repair only what’s necessary, rather than replacing the entire display assembly, which keeps costs down and reduces waste.

When you send your MacBook to Apple for screen repair, they replace the entire top display assembly, often costing £600 or more. In contrast, we replace only the damaged parts, preserving as much of the original components as possible. This method not only saves you money but also supports a more sustainable approach to repairs.

Our technicians are highly trained and equipped with advanced tools, such as soldering stations, microscopes, and hot air rework stations. They perform complex repairs that go beyond what Apple Stores and repair depots offer, including detailed logic board repairs and the replacement of specific components that Apple stores do not stock.

Choosing our independent service means you benefit from expert repairs that you cannot find in an Apple Store, significant cost savings, and a commitment to sustainability.

Question 3

Can you clean my MacBook internally?

bits · Accepted Answer

Yes, as we must remove the bottom cover of your MacBook to replace the display, we will also clean the insides of all dust and contaminates using high pressure air at no extra cost, in order to restore thermal performance and improve cooling.

If you would also like your thermal compound replaced, this can be done for an additional fee.

Question 4

What happens after my Mac is collected?

bits · Accepted Answer

Once your Mac arrives at our store, Royal Mail will email you a confirmation, so you know it has arrived with us. Your Mac will be booked in, tested, and then repaired (please check the top of the page for an up to date average turnaround time). After repair, it is tested again to ensure everything works as it should.

After the repair is complete, you will receive an email to pay the total cost of repair as listed on our website through Stripe (a PayPal company). After payment is received, your Mac is safely packaged, and then returned to you, again with Royal Mail Special Delivery. You will receive an email and SMS from Royal Mail on the day of delivery.

Question 5

Do you offer logic board repair?

bits · Accepted Answer

Yes - we are able to repair your existing logic board in about ~85% of cases, as opposed to replacing the entire logic board. Not only does this mean your repair will cost less than at an Apple store (usually 50%), you will preserve your data, which will potentially save you thousands of pounds for data recovery.

Very often, an entire logic board is written off by Apple for trivial faults, such as one single faulty IC, sometimes however, liquid damage for example can inflict devastating damage onto a board, and cause significant corrosion. No matter how serious, we can always look and attempt to repair a board, and in the most serious cases, we may be able to repair it to a sufficient extent to at least recover data. See our Instagram for more examples.

Question 6

How much do you charge?

bits · Accepted Answer

We charge a fixed labour fee as listed above, which depends on the symptoms of your Mac fault - in order to keep things simple, we only require a plain description, for example, 'my Mac does not turn on'.
The fixed labour fee covers all level of work required, including logic board repair, and also includes collection and delivery insured to £1000 (although you can increase this to £2500 for £10 extra).
Parts are not included, and if any parts are required as part of the repair, a member of staff will always come back to you first so that you can make a decision to proceed - parts are not always required for all repairs
If you decide not to proceed with the repair after any parts are quoted, we charge £49 in total as a cancellation fee, and your Mac will be returned unrepaired - this fee covers our time, as well as the costs of collection and delivery via Royal Mail

Question 7

Why are the prices lower than competitors?

bits · Accepted Answer

We replace JUST the Retina display (known in the industry as an LCD - liquid crystal display) that is actually cracked, and leave the other components that are unaffected by a damaged screen (hinges, backlight, iSight camera, ambient light sensor). This allows us to keep our prices low, whilst providing a high quality of repair. This is especially important for the newer Mini LED models as it preserves the original Apple backlight allowing for a high quality image. It also means the aluminium chassis and hinges are genuine Apple; third party hinges tend to either be too loose or stiff.

We continuously monitor the pricing of our competitors to ensure we charge below the average market cost, to provide value for money for our customers. Despite being better value and cheaper than most providers, we use genuine Retina display panels, so the display quality is identical.

Question 8

Do you offer trade pricing for repair shops looking to outsource to bits?

bits · Accepted Answer

Our repair prices are fixed and transparently listed on our website. While we welcome trade customers to send devices to us, we do not offer a white-label service or discounts, regardless of quantity or frequency of repair. Our focus remains on providing a seamless experience directly to end users—no intermediaries involved.

We often receive inquiries from shops regarding discounts or trade pricing—please note that this is strictly non-negotiable. We kindly ask that you respect our policy.

Question 9

Why is MacBook screen repair so expensive?

bits · Accepted Answer

Traditionally, the entire top/display assembly would be replaced if you broke your screen. This is much like replacing an entire wheel, instead of the tyre when having a puncture.

We replace only the bit you’ve broken - the LCD screen. By not replacing unnecessary parts, we are able to offer a cheap MacBook screen repair, whilst not sacrificing the quality of the screen. 

This type of repair also means we don’t replace your camera, sensors and hinges with a lower quality third party option. 

We regularly compare our prices to competitors, and we believe we offer some of the best prices in the UK for Mac screen replacement.

Question 10

Are there any extra costs on top of what you quote for my Mac?

bits · Accepted Answer

No - the price you see is the price you pay in total, all costs include VAT, Labour, Parts, Collection & Delivery and Warranty. The only time the cost would be higher than what you see on our website is if:

Your display is liquid damaged, and thus needs either a new backlight, backlight sheets or FaceTime camera - if this is the case
Your chassis is severely bent/damaged meaning the new screen cannot be fitted correctly. (Please see 'What if my lid is damaged or dented?' under the Repair Process category above. Some dents/scrapes are normal and will not impede our repair process.

Question 11

How do I make payment?

bits · Accepted Answer

Once we complete your repair, an invoice is sent to your email which allows you to make payment via card - debit or credit, Apple and Google Pay, Amex included. Payments are handled via Stripe, a PayPal company. All financial details are handled by Stripe, we do not process any of your financial information. 

We do not accept card payments over the phone, cheque nor bank transfer.

Question 12

Can you provide me with a formal quote for my insurance company/expenses?

bits · Accepted Answer

Unfortunately not - without seeing your Mac, we cannot provide a formal quote, as we can only quote for what damage you have disclosed. The price on our website is fixed (assuming you do not have liquid damage, warping/bends/severe dents to your top lid, as this would cost £49 extra for most models), or a broken bezel (£20 extra).

After making payment you will receive a receipt that you can submit to claim back the cost of repair on insurance, or through your employer etcetera. The onus is on you to check that you can claim back the cost, as your insurance company may or may not cover it.

Question 13

Do you offer finance? Can I pay after you send back my Mac?

bits · Accepted Answer

Unfortunately we do not offer any financing options. Payment is due once the Mac is repaired, before it is posted. If payment is not received, we cannot post your Mac.

Question 14

How much does a MacBook screen replacement cost UK?

bits · Accepted Answer

Our MacBook screen replacement are fixed cost, with all prices listed above. Repair starts from £239 and is on average 40-50% cheaper than Apple.

Question 15

I don't have any packing materials, what should I do?

bits · Accepted Answer

Contact us - we can send you a cardboard box, with sufficient bubble wrap to surround your Mac, all you will need is parcel tape/sellotape to seal the box. No label is required as your postie will bring one on your chosen collection day. This would be an additional £5 on top of the repair cost.

Question 16

Am I safe sending my Mac through the post?

bits · Accepted Answer

Royal Mail are one of, if not the best postal service in the UK - when selecting a courier to use for our nationwide service, price was not a concern, only reliability and convenience for our customers.

We have never had a package lost, stolen or damaged in transit whilst using Royal Mail, and so we are pleased to select them for our repair service.
Nevertheless, we use their Special Delivery by 1pm service, which is insured to £750 - for extra coverage, you can also select £1000 and £2,500 insurance for an additional fee. The box you send your Mac in must not reveal the contents, as this voids the insurance.

You will receive both an email and SMS on the day of delivery, normally with a time slot, so you can rest assured your Mac will be just as safe as if you were walking into our store.

Question 17

How will I know when my Mac has arrived at your store, and when it will arrive back at my address?

bits · Accepted Answer

Once your Mac arrives at our store, Royal Mail will email you a confirmation of delivery with a photo and GPS coordinates/map. Once your Mac is due to arrive back to your address, you will receive an email from Royal Mail on the day of delivery.
We normally post Macs on the same working day after receiving payment.

Question 18

Where will my Mac go?

bits · Accepted Answer

Your Mac will be collected by Royal Mail and posted to our shop address at 117 Old Christchurch Road, Bournemouth, BH1 1EP. On arrival, a member of staff will inspect your Mac, to ensure there are no bends or warping to the display assembly that would hinder the repair. The serial number and Mac details are recorded against your name and contact details to ensure we have a chain of custody for your MacBook, and your Mac is placed in a marked box, ready to be repaired.

Your Mac will be repaired on-site – we never outsource, before being posted back to your home address that it was initially collected from.

Our building is protected by 4K CCTV cameras equipped with night vision, recording both video and audio 24/7/365. Our shop is ADT alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – every alarm activation is thoroughly vetted by checking our CCTV as well as audio feed, and attending in the first instance to ensure there is no break-in. Our shop is half a mile away from Bournemouth Police station staffed by response officers, so you can rest assured your Mac is safe and sound.

bits | Mac, PC, iPhone & iPad Repairs Bournemouth

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Question 19

How should I package my Mac for repair?

bits · Accepted Answer

As Royal Mail do not bring packaging, you will need to safely package your Mac. Use a plain cardboard box, ensure there is nothing to suggest there is a Mac inside (for insurance purposes, this is a request from Royal Mail themselves). Use a few cm of bubblewrap each side, so that if you close the box and shake it, there is no movement inside - if there is movement, add more bubble wrap, so it does not get damaged during shipping.  The limit for the box is 450mm x 350mm x 160mm, and 2KG in total, which should cover all models of MacBook (but this is dependant on the box you select).

In summary, you will need a cardboard box, bubble wrap, and sellotape - no need for a label, as your postie will bring one on your chosen collection day.

Question 20

My Mac screen cracked by itself - is this covered by warranty?

bits · Accepted Answer

Apple design MacBook displays to be durable and reliable, but like any glass surface, they do not crack on their own. Physical force or impact is required for any damage to occur. The inherent structure of glass ensures it won’t break without an external force—whether that’s pressure, impact, or extreme temperature changes. While tempered glass, found in car windows or cookware, behaves differently, an LCD display cannot spontaneously crack. 

It’s important to remember that cracks caused by external forces are not covered under warranty, which is reserved for manufacturing defects or issues related to workmanship. Once your MacBook display is repaired, it will be just as resilient as when it was new. However, careful handling is essential. Mishandling or neglecting proper care can lead to further damage, which is unfortunately not covered.

Please note, warranty claims will not be entertained for any display that shows signs of physical fractures or cracks, regardless of size or location. We strongly encourage you to handle your Mac with care to avoid any future issues.

Question 21

How long is your warranty, and what does it cover?

bits · Accepted Answer

We offer a 12 month warranty on all repairs - the warranty covers the repaired component only, and not the entire device. We do not remove any components (other than the back cover and Wi-Fi antenna) to access the display. Therefore the warranty does not cover any component other than the display.

We do not cover any accidental damage, as the warranty is not equivalent to insurance.

If your screen stops working within 12 months of our repair, please contact our team in the first instance. With Mac Screens, we ask you send a clear photo of the entire display, to verify there is no damage. If there are no obvious cracks to the screen, then we can arrange for a collection on your preferred day.

Once your Mac arrives at our store, we inspect it to verify there is no damage or cracks. In cases of screen replacement, this can include removing the LCD to make sure there are no cracks around the very edge of the screen, beneath the black bezel area.

Postage costs are fully covered under our warranty. However, if the issue is found to be outside the scope of the warranty, or if we are unable to reproduce the reported fault, a £30 fee will apply. This fee is simply to cover the costs associated with collecting and returning your device - we do not gain any profit from this.

For instance, if your Mac had a screen replacement and you submit it under warranty, but the screen is cracked upon inspection, this would not be covered under warranty. In such cases, if you choose not to proceed with a paid repair, the £30 fee will be charged to cover postage expenses.

Cracks:
There has been recent media coverage of consumers claiming their MacBook screens have cracked by themselves - it is physically impossible for a screen to crack by itself. A screen crack is always the result of physical pressure applied to the display. We use panels direct from LG and Sharp that are no weaker than your Mac screen will have been before it broke; in other words our screens are no more susceptible to damage than your original display would have been.

If you have a crack on your display, this will unfortunately render your warranty void as it is not equivalent to insurance.

We highly recommend against any cases, screen protectors, keyboard covers, camera covers as we have had numerous Macs sent in with broken screens, as a result of these.

Mac Repairs Repairs, Services & Upgrades

Nationwide Mail-in / Postal MacBook Repair

Apple M1 & M2 & M3 • Intel • MacBook Pro • MacBook Air • MacBook • Mac Mini

Recommended by Bournemouth Uni | Established 2010

FREERoyal Mail Collection & Delivery

FREEEstimate Upon Request

12 MonthWarranty on Repair

Logic Board Repair

Battery Replacement

Liquid Damage Repair

Data Recovery

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£89 Fixed labour fee – excludes parts, if required • No upfront payment required

£119 Fixed labour fee – excludes parts, if required • No upfront payment requiredFor all Macs manufactured 2020 onwards – see Band C

£149 Fixed labour fee – excludes parts, if required • No upfront payment required

Our fixed fee includes:

Nationwide Apple out-of-warranty MacBook repairs specialist

In-house technicians with years of experience

The MacBook Repairs Process

1 – Booking

2 – Repair

3 – Test & Return

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Established 2010

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