UK Mac Repair Specialist
Repairs, Services & Upgrades
Nationwide Mail-in / Postal Mac Repairs
Apple M1 & M2 • Intel • MacBook Pro • MacBook Air • MacBook • Mac Mini
1 Year Guarantee • 3 – 5 Day Turnaround
FREERoyal Mail Collection & Delivery
£1000Free Transit Insurance
12 MonthWarranty on Repair
Please click on the tab below that corresponds with your model, to find the cost of your repair.
£89 Fixed labour fee – excludes parts, if required • No upfront payment required
|Overheating / noisy fan|
|Sound / speaker issues|
|Hinge repair / replacement|
|Virus / malicious software removal|
|Internet, wireless or connectivity issues|
|Battery not charging / battery replacement|
|Profile or user account issues, apps issue, etc|
|Mac login / admin password reset / removal / recovery|
|Installation/upgrade of the latest macOS (e.g. Ventura)|
|Boot Camp helps you install Microsoft Windows on your Mac (dual-boot)|
£119 Fixed labour fee – excludes parts, if required • No upfront payment required
|Data recovery (excluding Macs with soldered storage)|
|Beeping on startup|
|Broken USB port or audio jack|
|Mac is slow, crashing, freezing or not responding|
|Keyboard not working, (if required, new keyboard from £40)|
|Logic Board replacement. Logic Board repair (Micro-Soldering)|
|Magic Trackpad not working, (if required, new Touchpad from £40)|
|EFI password removal, “Enter your system lock PIN code to unlock this Mac” or similar message. See also Band B|
|Liquid spillage / damage
Call asap as time is of the essence and the longer you wait, the more damage the liquid spill can inflict (corrosion, etc.)
flickering ○ distortion ○ no display ○ no backlight ○ dim/dark screen ○ blank/black screen ○ coloured bars/lines on screen
Mac won’t turn on ○ keeps shutting down ○ continuously restarting ○ randomly switching off ○ power supply/charger issues ○ MagSafe socket replacement
spinning wheel ○ stuck on apple logo ○ stuck on progress bar ○ Kernel panic ○ not loading / booting up ○ grey, blue or white screen ○ flashing folder with question mark ○ circle with slash through it ‘no entry sign’
£149 Fixed labour fee – excludes parts, if required • No upfront payment required
|This pricing band covers the same issues listed in BAND C, but ONLY for the following models:|
|– MacBook Pro, 2018 onwards|
|– MacBook Air, 2018 onwards|
|– iMac (2017 onwards)|
|– iMac Pro|
Our fixed fee includes:
All our repairs fall within fixed pricing bands, which also include:
- 1 Year Guarantee
- Diagnostics, Assessment & Repair
Nationwide Apple out-of-warranty Mac repair specialist
In-house technicians with years of experience
Our Apple Mac repair technicians have many years of experience repairing all different models of Macs.
We differ from many other Apple Mac repair companies, as we perform repairs down to a component level using micro-soldering under a microscope (schematics, diagrams & boardview) to save your expensive hardware, giving you the best repair price.
If you are experiencing any problems that are not listed below, please contact us and we will be happy to assist you and provide a quote, and advise as to what your repair options are and how much it will cost.
Book in a Mail-in Apple MacBook Screen Replacement
How the process works
1 - Booking
Using our booking form, you can book your Mac in for a repair with us. Package your Mac safely, and your device will be collected through Royal Mail Special Delivery on your chosen day, insured to £1000.
2 - Repair
Once your Mac arrives at our store, it is assessed for any damage and diagnosed, before being repaired as agreed. Your Mac will also be throughly cleaned inside of all dust and particulates.
3 - Test & Return
After the repair is successfully completed, your Mac is tested to ensure all issues have been resolved. After your Mac passes testing, it is packaged, and returned via Royal Mail Special Delivery.
Logic Board Repair
Unlike Apple we do not replace your logic board – we repair your existing board, for a reasonable cost AND you won’t lose all of your data.
We repair displays on all MacBook models – including the new 14″ models, all for some of the best prices nationwide.
Liquid Damage Repair
A full service, including ultrasonic cleaning, logic board repair and examination under a microscope to bring your Mac back to life.
Under the microscope... see what we see!
Alongside are some photos of our latest jobs - all of which were successfully repaired.
Possessing tools like a microscope and thermal camera allow us to conduct repairs to a standard that many shops are not able to, and in the case of Apple Macs - allows us to repair your existing logic board, saving you hundreds of pounds as well as your precious data.
Patsy Gingell - South West France
During my whistle stop visit to Bournemouth, my IPad had stopped working and after an hour on the phone to Apple with no joy, I discovered BITS in Bournemouth. So very glad I did, brilliant service, very helpful and friendly and they were able to fix it the same day. Absolutely brilliant, am totally recommending you to everyone. Thanks again.
Mike - Dorset
My iMac needed a replacement SSD and the service was first class. All done within a few hours and they even kept the shop open at the end of the day so I could pick it up! Would certainly recommend very highly.
Julie Fraser - Belgium
Absolutely first class service! We are currently visiting the Bournemouth area for a few days from Belgium and wanted to get the laptop screen fixed for a reasonable price in double quick time – took it in on Monday morning and was told it would take about 24-48 hours to get the new screen delivered and fitted. By 11:30 on Tuesday morning I was called to say the laptop was ready for collection. The screen is perfect and laptop looks like new! Very friendly gentleman dealt with us and we were even given a large Toblerone bar as a little extra! Cannot recommend highly enough!!!!
Linda - Dorset
My 8 year old MAC book pro was banished by Apple and Apple resellers as too old to fix! BITS came to the rescue and not only resurrected it by replacing the hard drive but made it run better than it has in years! Thank you so much. The service was excellent, cost effective and hassle free.
Arnold Bond - Barton On Sea
Great service and great communication. I would have no hesitation in recommending friends and family for BITS. Thank you for sorting my dead Mac Air and bringing it back to life. Many Thanks, Arnie…
Frequently Asked Questions
The Repair Process
We are an independent store and not Apple affiliated in any way – this is the reason we are able to provide repairs for a reasonable price, as we are able to perform repairs that Apple don’t permit their providers to do – LCD only screen repair, logic board repair, keyboard replacement, and so on. This is also why our screen repairs are cheaper – because we only repair what is necessary, and we do not replace the entire display assembly, just the broken panel!
If your Mac needs any of the following – keyboard, trackpad, battery, then Apple replace the entire top palmrest, including all 3 of these components and the aluminium chassis, which is wasteful and drives up the cost for customers. By being an independent repair store, we are able to pass on these savings to our customers and provide a higher quality of repair.
Yes, as we must remove the bottom cover of your MacBook to replace the display, we will also clean the insides of all dust and contaminates using high pressure air at no extra cost, in order to restore thermal performance and improve cooling.
If you would also like your thermal compound replaced, this can be done for an additional fee (please contact us and ask first)
Yes – we are able to repair your existing logic board in about ~85% of cases, as opposed to replacing the entire logic board. Not only does this mean your repair will cost less than at an Apple store (usually 50%), you will preserve your data, which will potentially save you thousands of pounds for data recovery.
Very often, an entire logic board is written off by Apple for trivial faults, such as one single faulty IC, sometimes however, liquid damage for example can inflict devastating damage onto a board, and cause significant corrosion. No matter how serious, we can always look and attempt to repair a board, and in the most serious cases, we may be able to repair it to a sufficient extent to at least recover data. See our Instagram for more examples.
We are approved and trusted by Bournemouth University, Arts University Bournemouth and Bournemouth & Poole College – IT services at all 3 universities direct students and staff to us for repairs, as well as having our flyers and posters on display.
We are a VAT registered Limited company, having been in business since 2010, and we have been located on Bournemouth High Street since 2013 – you can rest assured your Mac will be in good hands, and our excellent reviews are testament to our service. We have repaired thousands of Apple Macs in over a decade of business – as Mac users ourselves, we understand that premium products call for a premium standard of repair by qualified, experienced technicians that understand the level of engineering within. We never outsource, all repairs are done by our own staff, within our own store.
All your information is handled in accordance with GDPR and the Data Protection Act – we have no access to any of your information/data on your Mac during the repair – it is physically impossible without your password. To permit us to test your Mac post-repair, we ask you enable a guest account which provides us with no access to any of your data, only a Safari browser window.
We offer a 12 Month Warranty that covers the replacement screen and our workmanship – as opposed to the 90 days Apple offers with repairs. We only replace the LCD which means you keep True Tone functionality, Auto Brightness, and the original Apple lid (hinges, chassis, camera, sensors).
We re-invest our profits into our service to offer customers the best repairs possible – we possess tools you will not find in an Apple Store; namely thermal cameras, high end microscopes, soldering stations, schematic software and our latest investment is a medical grade laminar flow hood to prevent dust ingress from ambient surroundings whilst repairing your screen.
Security wise, our building is protected by 4K CCTV cameras, recording both video and audio 24/7/365. Our property is alarmed (door sensors, glass break detectors, motion sensors) with remote alarm monitoring, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation. Our shop is half a mile away from the Police station, allowing a 2 minute response time.
- We charge a fixed labour fee as listed above, which depends on the symptoms of your Mac fault – in order to keep things simple, we only require a plain description, for example, ‘my Mac does not turn on’.
- The fixed labour fee covers all level of work required, including logic board repair, and also includes collection and delivery insured to £1000 (although you can increase this to £2500 for £10 extra).
- Parts are not included, and if any parts are required as part of the repair, a member of staff will always come back to you first so that you can make a decision to proceed – parts are not always required for all repairs
- If you decide not to proceed with the repair after any parts are quoted, we charge £49 in total as a cancellation fee, and your Mac will be returned unrepaired – this fee covers our time, as well as the costs of collection and delivery via Royal Mail
Once your Mac arrives at our store, Royal Mail will email you a confirmation, so you know it has arrived with us. Your Mac will be booked in, tested, and then repaired (please check the top of the page for an up to date average turnaround time). After repair, it is tested again to ensure everything works as it should.
After the repair is complete, you will receive an email to pay the total cost of repair as listed on our website through Stripe (a PayPal company). After payment is received, your Mac is safely packaged, and then returned to you, again with Royal Mail Special Delivery. You will receive an email and SMS from Royal Mail on the day of delivery.
No – the price you see is the price you pay in total, all costs include VAT, Labour, Parts, Insured Collection & Delivery and Warranty. The only time the cost would be higher is if:
- Your display is liquid damaged, and thus needs either a new backlight, backlight sheets or FaceTime camera.
- Your chassis is bent/warped meaning the new screen cannot be fitted correctly. (Please see ‘What if my lid is damaged or dented?’ under the Repair Process category above.
Unfortunately not – without seeing your Mac, we cannot provide a formal quote, as we can only quote for what damage you have disclosed. The price on our website is fixed (assuming you do not have liquid damage, warping/bends/severe dents to your top lid, as this would cost £49 extra for most models), or a broken bezel (£20 extra).
After making payment you will receive a receipt that you can submit to claim back the cost of repair on insurance, or through your employer etcetera. The onus is on you to check that you can claim back the cost, as your insurance company may or may not cover it.
Unfortunately we do not offer any financing options. Payment is due once the Mac is repaired, before it is posted. If payment is not received, we cannot post your Mac.
Our MacBook screen replacement are fixed cost, with all prices listed above. Repair starts from £239 and is on average 40-50% cheaper than Apple.
We replace JUST the LCD (liquid crystal display) that is actually cracked, and leave the other components that are unaffected by a damaged screen (hinges, backlight, iSight camera, ambient light sensor). This allows us to keep our prices low, whilst providing a high quality of repair. This is especially important for the newer Mini LED models as it preserves the original Apple backlight allowing for a high quality image. It also means the aluminium chassis and hinges are genuine Apple; third party hinges tend to either be too loose or stiff.
We continuously monitor the pricing of our competitors to ensure we charge below the average market cost, to provide value for money for our customers. Despite being better value and cheaper than most providers, the quality of display repair is also significantly higher than third party displays.
Traditionally, the entire top/display assembly would be replaced if you broke your screen. This is much like replacing an entire wheel, instead of the tyre when having a puncture.
We replace only the bit you’ve broken – the LCD screen. By not replacing unnecessary parts, we are able to offer a cheap MacBook screen repair, whilst not sacrificing the quality of the screen.
This type of repair also means we don’t replace your camera, sensors and hinges with a lower quality third party option.
We regularly compare our prices to competitors, and we believe we offer some of the best prices in the UK for Mac screen replacement.
Collection, Delivery & Insurance
Royal Mail are one of, if not the best postal service in the UK – when selecting a courier to use for our nationwide service, price was not a concern, only reliability and convenience for our customers.
We have never had a package lost, stolen or damaged in transit whilst using Royal Mail, and so we are pleased to select them for our repair service.
Nevertheless, we use their Special Delivery by 1pm service, which is insured to £1000 – for extra coverage, you can also select £2500 total coverage for £10 extra. The box you send your Mac in must not reveal the contents, as this voids the insurance.
You will receive both an email and SMS on the day of delivery, normally with a time slot, so you can rest assured your Mac will be just as safe as if you were walking into our store.
As Royal Mail do not bring packaging, you will need to safely package your Mac. Use a plain cardboard box, ensure there is nothing to suggest there is a Mac inside (for insurance purposes, this is a request from Royal Mail themselves). Use a few cm of bubblewrap each side, so that if you close the box and shake it, there is no movement inside – if there is movement, add more bubble wrap, so it does not get damaged during shipping. The limit for the box is 450mm x 350mm x 160mm, and 2KG in total, which should cover all models of MacBook (but this is dependant on the box you select).
In summary, you will need a cardboard box, bubble wrap, and sellotape – no need for a label, as your postie will bring one on your chosen collection day.
How will I know when my Mac has arrived at your store, and when it will arrive back at my address?
Once your Mac arrives at our store, Royal Mail will email you a confirmation of delivery with a photo and GPS coordinates/map. Once your Mac is due to arrive back to your address, you will receive an email from Royal Mail on the day of delivery.
We normally post Macs on the same working day after receiving payment.
Contact us – we can send you a cardboard box, with sufficient bubble wrap to surround your Mac, all you will need is parcel tape/sellotape to seal the box. No label is required as your postie will bring one on your chosen collection day. This will come at no additional charge to yourself.
Your Mac will be collected by Royal Mail and posted to our shop address at 117 Old Christchurch Road, Bournemouth, BH1 1EP. On arrival, a member of staff will inspect your Mac, to ensure there are no bends or warping to the display assembly that would hinder the repair. The serial number and Mac details are recorded against your name and contact details to ensure we have a chain of custody for your MacBook, and your Mac is placed in a marked box, ready to be repaired.
Your Mac will be repaired on-site – we never outsource, before being posted back to your home address that it was initially collected from.
Our building is protected by 4K CCTV cameras equipped with night vision, recording both video and audio 24/7/365. Our shop is ADT alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – every alarm activation is thoroughly vetted by checking our CCTV as well as audio feed, and attending in the first instance to ensure there is no break-in. Our shop is half a mile away from Bournemouth Police station staffed by response officers, so you can rest assured your Mac is safe and sound.
We offer a 12 month warranty on all repairs – the warranty covers the repaired component only, and not the entire device. We do not remove any components (other than the back cover and Wi-Fi antenna) to access the display. Therefore the warranty does not cover any component other than the display.
We do not cover any accidental damage, as the warranty is not equivalent to insurance.
If your screen stops working within 12 months of our repair, please contact our team in the first instance. With Mac Screens, we ask you send a clear photo of the entire display, to verify there is no damage. If there are no obvious cracks to the screen, then we can arrange for a collection on your preferred day.
Once your Mac arrives at our store, we inspect it to verify there is no damage or cracks. In cases of screen replacement, this can include removing the LCD to make sure there are no cracks around the very edge of the screen, beneath the black bezel area.
There has been recent media coverage of consumers claiming their MacBook screens have cracked by themselves – it is physically impossible for a screen to crack by itself. A screen crack is always the result of physical pressure applied to the display. We use panels direct from LG and Sharp that are no weaker than your Mac screen will have been before it broke; in other words our screens are no more susceptible to damage than your original display would have been.
If you have a crack on your display, this will unfortunately render your warranty void as it is not equivalent to insurance.
We highly recommend against any cases, screen protectors, keyboard covers, camera covers as we have had numerous Macs sent in with broken screens, as a result of these.