Book in a Mail-in Repair
Free Collection & Delivery
48 HourAverage Turnaround Time
FREEDPD Collection / Delivery
12 MonthWarranty on Screen
How our service works – in 3 steps
To read more about our process and check our pricing, please click to visit our nationwide Mac Screen Repair page.
- Place a booking using the form above.
- Your Mac is collected on your chosen day by DPD No packaging is required, your driver will bring a padded box.
- Your Mac is repaired and a payment link is emailed – you can pay via card or Apple Pay. Your Mac is posted within hours of payment.
Frequently Asked Questions
The MacBook Repair Process
Once your Mac arrives at our store, Royal Mail will email you a confirmation, so you know it has arrived with us – this contains proof of delivery (photo, signature and geolocation/GPS which will correspond to our store. Your Mac will be booked in, tested, and then repaired. After repair, it is tested again to ensure everything works as it should.
After the repair is complete, you will receive an email to pay the agreed total cost of repair through Stripe (a PayPal company) – your payment details are not processed nor handled by us, nor do we have access to your financial information. We do not accept any other payment method for security. After payment is received, your Mac is safely packaged, and then returned to you, again with Royal Mail Special Delivery by 1pm. You will receive an email and SMS from Royal Mail on the day of delivery.
We use genuine screens – in other words, the same Retina display that was fitted to your Mac when new, will be fitted by us.We specialise in replacing only the LCD of your MacBook, preserving the rest of the top assembly.
By choosing our service, you retain your original Apple aluminum chassis, hinges, FaceTime camera, ambient light sensor, and backlight LEDs & diffusion sheets. This maintains the high quality of colors, brightness, camera performance, and overall build quality, which third-party displays cannot match.
Advantages of our service against other third party stores include:
- Genuine Apple Retina Screens
- Original chassis & hinges – third party screens can have weak hinges that cause the display to feel loose or floppy
- Original Apple backlight with higher CRI for accurate colors – third party screens can appear green/blue and have poor colour reproduction.
- Preserved original FaceTime camera and ambient light sensor – this also means you keep True Tone.
- Cost savings, on average, up to half of Apple’s cost.
The only downsides to this method are:
- Existing damage to your chassis will remain – we do not replace the aluminium chassis/top lid of your display, only the actual LCD panel you look at. We can source a replacement if needed, if yours is damaged.
- MacBooks are manufactured in very expensive dust-free factories by robots. Despite using a forensic grade laminar flow hood, there is a chance that some dust particles might be visible between the screen panel and the backlight sheets after replacement. While we use utmost care to minimise this, it is not entirely avoidable. Such dust is not visible from normal viewing distance, only if you are extremely up close and looking for these particles.
We are proud to be an independent repair store – this allows us to offer a variety of repairs that authorised Apple service providers do not, whilst maintaining the same level of quality you would expect to see on a Mac. Our specialised services include LCD-only screen repairs, logic board repairs, data recovery, battery replacements, and more.
Our technicians have access to advanced tools, such as soldering stations, microscopes, hot air rework stations, thermal imaging cameras, digital power supplies, a forensic laminar flow hood and oscilloscopes. Apple Stores do not possess these tools, as their staff are not trained nor experienced in how to use them. This allows us to perform complex repairs that go beyond what Apple Stores and repair depots offer, including detailed logic board repairs and the replacement of specific components that Apple stores do not stock.
We use genuine LG displays—the same manufacturer Apple uses—ensuring you receive the same display quality. Our approach is to repair only what’s necessary, rather than replacing the entire display assembly, which keeps costs down and reduces waste. When you send your MacBook to Apple for screen repair, they replace the entire top display assembly, often costing double what we charge. What’s more, we offer a 1 Year Guarantee – Apple only offer 90 days.
Choosing our independent service means you benefit from expert repairs that you cannot find in an Apple Store, significant cost savings, and a commitment to sustainability.
Yes, Apple Silicon MacBooks come with built-in diagnostics, offering the same level of testing capability as those used in Apple Stores. This enables us to perform comprehensive testing of your Mac, not just the screen but all hardware components. We use this diagnostic tool both before and after the repair to ensure everything is functioning as it should.
In addition, every Mac undergoes a thorough visual inspection before and after the repair. This ensures that the display repair is completed to the highest standard and that your Mac is returned in the same condition it was received — only cleaner!
No login details or access to your system are required for either the repair or testing process.
We are approved and trusted by Bournemouth University, Arts University Bournemouth and Bournemouth & Poole College – IT services at all 3 universities direct students and staff to us for repairs, as well as having our flyers and posters on display.
We are a VAT registered Limited company, having been in business since 2010, and we have been located on Bournemouth High Street since 2013 – you can rest assured your Mac will be in good hands, and our excellent reviews are testament to our service. We have repaired thousands of Apple Macs in over a decade of business – as Mac users ourselves, we understand that premium products call for a premium standard of repair by qualified, experienced technicians that understand the level of engineering within. We never outsource, all repairs are done by our own staff, within our own store.
All your information is handled in accordance with GDPR and the Data Protection Act – we have no access to any of your information/data on your Mac during the repair – it is physically impossible without your password. To permit us to test your Mac post-repair, we ask you enable a guest account which provides us with no access to any of your data, only a Safari browser window.
We offer a 12 Month Warranty that covers any replacement parts and our workmanship – as opposed to the 90 days Apple offers with repairs. We only replace the LCD which means you keep True Tone functionality, Auto Brightness, and the original Apple lid (hinges, chassis, camera, sensors).
We re-invest our profits into our service to offer customers the best repairs possible – we possess tools you will not find in an Apple Store; namely thermal cameras, forensic data recovery software (R-Studio, Autopsy), high end microscopes, soldering stations, factory schematics and diagram software and our latest investment is a forensic grade laminar flow hood to prevent dust ingress from ambient surroundings whilst repairing your screen.
Security wise, our building is protected by 4K CCTV cameras, recording both video and audio 24/7/365. Our property is double alarmed with redundancy (door sensors, glass break detectors, motion sensors, vibration sensors) with remote alarm monitoring, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – even in the early hours of the morning. Our shop is half a mile away from the Police station, allowing a 2 minute response time. Shock detectors mean we are aware of a break in attempts before intrusion even occurs.
See our About us page for more.
Yes, as we must remove the bottom cover of your MacBook to replace the display, we will also clean the insides of all dust and contaminates using high pressure air at no extra cost, in order to restore thermal performance and improve cooling.
If you would also like your thermal compound replaced, this can be done for an additional fee.
There are two chips/ICs that are programmed to the screen, these are soldered to the display board, which is hidden behind the LCD panel.
- The 16″ model does not require calibration, it will have no shadows on the display.
- The 14″ model requires the chip moved across, otherwise you will have shadows. Our pricing includes the transfer of this chip from your broken screen, to the new one.
Yes, your screen will work exactly as it did before, you will lose no functionality
If you are unsure whether you have any damage other than to your screen, please contact us (Email or WhatsApp) with photos of your screen and top lid so we can assess the damage.
- If your bezel (the black strip beneath the display) is cracked and requires replacement, this incurs an additional £20 fee – we do not stock bezels for all models, so this may cause a delay.
If you have any warping or damage to your display chassis/lid, please note:
- 13″ MacBook Pro / Air M1 – If any part of your top assembly (i.e. Backlight, Aluminium top lid), other than the LCD screen itself is damaged (excluding superficial damage such as scratches or scrapes), then your screen is still repairable, but for an additional £49 charge for the replacement top assembly/chassis. If this is applicable, a member of staff will contact you first.
- 14″/16″ MacBook Pro & MacBook Air M2 – If any part of your top assembly (i.e. Backlight, Aluminium top lid), other than the LCD screen itself is damaged (excluding superficial damage such as scratches or scrapes), then your screen is still repairable, but we must replace the entire top lid/display assembly (we will source a new genuine display from Apple). If this is applicable, a member of staff will contact you first.
We provide all types of repairs for Apple MacBooks, simply select either Screen Repair, or general Mac Repair from our ‘Nationwide’ button up top.
All prices are listed on our website, and for screens, the total cost is listed above so you know exactly what you are paying. If you have issues other than a screen, please contact us and we would be happy to provide an indication of cost.
We do not require any deposit or upfront payment.
After you make a booking for your repair, package your Mac safely in a plain box, wrapped in bubble wrap, and Royal Mail will collect on your chosen day – they will bring the label with them. Alternatively, please let us know if you would prefer to drop it off to a Post Office yourself. As the label contains your details, there is no need to put anything in the box other than your Mac. Please do not send any accessories.
Pricing
We replace JUST the Retina display (known in the industry as an LCD – liquid crystal display) that is actually cracked, and leave the other components that are unaffected by a damaged screen (hinges, backlight, iSight camera, ambient light sensor). This allows us to keep our prices low, whilst providing a high quality of repair. This is especially important for the newer Mini LED models as it preserves the original Apple backlight allowing for a high quality image. It also means the aluminium chassis and hinges are genuine Apple; third party hinges tend to either be too loose or stiff.
We continuously monitor the pricing of our competitors to ensure we charge below the average market cost, to provide value for money for our customers. Despite being better value and cheaper than most providers, we use genuine Retina display panels, so the display quality is identical.
Our repair prices are fixed and transparently listed on our website. While we welcome trade customers to send devices to us, we do not offer a white-label service or discounts, regardless of quantity or frequency of repair. Our focus remains on providing a seamless experience directly to end users—no intermediaries involved.
We often receive inquiries from shops regarding discounts or trade pricing—please note that this is strictly non-negotiable. We kindly ask that you respect our policy.
Traditionally, the entire top/display assembly would be replaced if you broke your screen. This is much like replacing an entire wheel, instead of the tyre when having a puncture.
We replace only the bit you’ve broken – the LCD screen. By not replacing unnecessary parts, we are able to offer a cheap MacBook screen repair, whilst not sacrificing the quality of the screen.
This type of repair also means we don’t replace your camera, sensors and hinges with a lower quality third party option.
We regularly compare our prices to competitors, and we believe we offer some of the best prices in the UK for Mac screen replacement.
No – the price you see is the price you pay in total, all costs include VAT, Labour, Parts, Collection & Delivery and Warranty. The only time the cost would be higher than what you see on our website is if:
- Your display is liquid damaged, and thus needs either a new backlight, backlight sheets or FaceTime camera – if this is the case
- Your chassis is severely bent/damaged meaning the new screen cannot be fitted correctly. (Please see ‘What if my lid is damaged or dented?’ under the Repair Process category above. Some dents/scrapes are normal and will not impede our repair process.
Once we complete your repair, an invoice is sent to your email which allows you to make payment via card – debit or credit, Apple and Google Pay, Amex included. Payments are handled via Stripe, a PayPal company. All financial details are handled by Stripe, we do not process any of your financial information.
We do not accept card payments over the phone, cheque nor bank transfer.
Unfortunately not – without seeing your Mac, we cannot provide a formal quote, as we can only quote for what damage you have disclosed. The price on our website is fixed (assuming you do not have liquid damage, warping/bends/severe dents to your top lid, as this would cost £49 extra for most models), or a broken bezel (£20 extra).
After making payment you will receive a receipt that you can submit to claim back the cost of repair on insurance, or through your employer etcetera. The onus is on you to check that you can claim back the cost, as your insurance company may or may not cover it.
Unfortunately we do not offer any financing options. Payment is due once the Mac is repaired, before it is posted. If payment is not received, we cannot post your Mac.
Our MacBook screen replacement are fixed cost, with all prices listed above. Repair starts from £239 and is on average 40-50% cheaper than Apple.
Collection, Delivery & Insurance
How will I know when my Mac has arrived at your store, and when it will arrive back at my address?
Once your Mac arrives at our store, DPD will email you a confirmation of delivery with a photo and GPS coordinates/map. Once your Mac is due to arrive back to your address, you will receive an email from DPD on the day of delivery.
We normally post Macs within 48 hours after receiving payment, as we must arrange for DPD to collect your Mac from us.
Your Mac will be collected by DPD and posted to our shop address at 117 Old Christchurch Road, Bournemouth, BH1 1EP. On arrival, a member of staff will inspect your Mac, to ensure there are no bends or warping to the display assembly that would hinder the repair. The serial number and Mac details are recorded against your name and contact details to ensure we have a chain of custody for your MacBook, and your Mac is placed in a marked box, ready to be repaired.
Your Mac will be repaired on-site – we never outsource, before being posted back to your home address that it was initially collected from.
Our building is protected by 4K CCTV cameras equipped with night vision, recording both video and audio 24/7/365. Our shop is ADT alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – every alarm activation is thoroughly vetted by checking our CCTV as well as audio feed, and attending in the first instance to ensure there is no break-in. Our shop is half a mile away from Bournemouth Police station staffed by response officers, so you can rest assured your Mac is safe and sound.
Warranty
Apple design MacBook displays to be durable and reliable, but like any glass surface, they do not crack on their own. Physical force or impact is required for any damage to occur. The inherent structure of glass ensures it won’t break without an external force—whether that’s pressure, impact, or extreme temperature changes. While tempered glass, found in car windows or cookware, behaves differently, an LCD display cannot spontaneously crack.
It’s important to remember that cracks caused by external forces are not covered under warranty, which is reserved for manufacturing defects or issues related to workmanship. Once your MacBook display is repaired, it will be just as resilient as when it was new. However, careful handling is essential. Mishandling or neglecting proper care can lead to further damage, which is unfortunately not covered.
Please note, warranty claims will not be entertained for any display that shows signs of physical fractures or cracks, regardless of size or location. We strongly encourage you to handle your Mac with care to avoid any future issues.
We offer a 12 month warranty on all repairs – the warranty covers the repaired component only, and not the entire device. We do not remove any components (other than the back cover and Wi-Fi antenna) to access the display. Therefore the warranty does not cover any component other than the display.
We do not cover any accidental damage, as the warranty is not equivalent to insurance.
If your screen stops working within 12 months of our repair, please contact our team in the first instance. With Mac Screens, we ask you send a clear photo of the entire display, to verify there is no damage. If there are no obvious cracks to the screen, then we can arrange for a collection on your preferred day.
Once your Mac arrives at our store, we inspect it to verify there is no damage or cracks. In cases of screen replacement, this can include removing the LCD to make sure there are no cracks around the very edge of the screen, beneath the black bezel area.
Postage costs are fully covered under our warranty. However, if the issue is found to be outside the scope of the warranty, or if we are unable to reproduce the reported fault, a £30 fee will apply. This fee is simply to cover the costs associated with collecting and returning your device – we do not gain any profit from this.
For instance, if your Mac had a screen replacement and you submit it under warranty, but the screen is cracked upon inspection, this would not be covered under warranty. In such cases, if you choose not to proceed with a paid repair, the £30 fee will be charged to cover postage expenses.
Cracks:
There has been recent media coverage of consumers claiming their MacBook screens have cracked by themselves – it is physically impossible for a screen to crack by itself. A screen crack is always the result of physical pressure applied to the display. We use panels direct from LG and Sharp that are no weaker than your Mac screen will have been before it broke; in other words our screens are no more susceptible to damage than your original display would have been.
If you have a crack on your display, this will unfortunately render your warranty void as it is not equivalent to insurance.
We highly recommend against any cases, screen protectors, keyboard covers, camera covers as we have had numerous Macs sent in with broken screens, as a result of these.
If you are unsure whether you have any damage other than to your screen, please contact us (Email or WhatsApp) with photos of your screen and top lid so we can assess the damage.
- If your bezel (the black strip beneath the display) is cracked and requires replacement, this incurs an additional £20 fee
If you have any warping or damage to your display chassis/lid, please note:
- 13″ MacBook Pro / Air M1 – If any part of your top assembly (i.e. Backlight, Aluminium top lid), other than the LCD screen itself is damaged (excluding superficial damage such as scratches or scrapes), then your screen is still repairable, but for an additional £49 charge for the replacement top assembly/chassis. If this is applicable, a member of staff will contact you first.
- 14″/16″ MacBook Pro & MacBook Air M2 – If any part of your top assembly (i.e. Backlight, Aluminium top lid), other than the LCD screen itself is damaged (excluding superficial damage such as scratches or scrapes), then your screen is still repairable, but we must replace the entire top lid/display assembly (we will source a new genuine display from Apple). If this is applicable, a member of staff will contact you first.