bits is an established and recognised company since 2010 Our shop is located in Winton, Bournemouth: the company is dedicated to providing the most efficient and reliable Apple Mac, laptop and PC repair service in the area – we excel at what we do.
We were the first local company to introduce upfront fixed pricing bands, ensuring transparency so you knew exactly what you were paying before your device was repaired. Over the past decade, our approach has set the standard, with competitors adopting similar pricing structures, website layouts, and even copying some of our website content word for word! While imitation is a testament to our leadership, we take pride in being the pioneers of transparent, customer-focused service.
We are pleased to be the approved repair company, recommended by both Bournemouth University and Arts University Bournemouth IT departments for over a decade. Both staff and students receive 15% off labour charges.
We do not use ‘technical jargon’, instead we outline the best and most cost effective way of repairing your computer, so that you will be in no doubt about exactly what you will be paying for. Our history of satisfied customers is proof that you can choose us to repair your computer with total confidence. Furthermore, we offer a 1 Year Warranty* on all repairs so you can be confident in choosing us for your repair.
When you contact BITS you will be dealing with friendly, personable and patient engineers who have many years of experience in dealing with every kind of hardware and software issue, covering a wide range of devices, all the way from computers, hard drives, to consoles.
Our ethos is one of honesty and professionalism with the sole aim to solve all your hardware and software troubles, at affordable fixed prices and to have happy and satisfied customers, who will return to use our services again in the future. Our Google Rating is testament to our tens of thousands of satisfied customers over the last 13 years of business.
We are a full member of the Federation of Small Businesses (FSB).
We support Clarity, a local charity that provides employment for blind and disabled people.
Security: Our building is protected by 4K CCTV cameras, recording both video and audio 24/7/365. Our property is alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation. Our shop is half a mile away from the Police station, allowing a 2 minute response time.
A 360 Interactive view of inside our store
This PS5 was brought in as there was no display on the TV. Come to find out that it was liquid damaged, and a component in the power supply had blown up!
Fortunately, we offer motherboard repair and can even repair power supplies, so this one will be back to the customer in full working order in no time
This PS5 came in for no power. We injected voltage onto the main power line, and then using our thermal camera, found a capacitor glowing - indicating a short circuit. If a shop does not have such specialist tools, they may very well tell you your console is unrepairable - when it really isn`t! #ps5 #boardrepair
Overheating in the PS5 is a common issue caused by a design flaw where the liquid metal used for cooling can shift due to gravity. To properly resolve this, we don’t just replace the liquid metal—we also polish the APU with a specialised compound, ensuring a clean surface for optimal heat transfer before applying the new liquid metal. #ps5 #liquidmetal
This gaming MSI laptop came in with display issues. Unfortunately, MSI are quite poorly built and in this case it was a graphics card failure that was causing the problem. Although the GPU cannot be replaced, we managed to remove the drivers and prevent them from being installed again allowing the customer to use their laptop as normal.
This Mac wasn`t booting to macOS. The WiFi/Bluetooth chipset had failed. Rather than replace the entire chip, we carefully removed the top of the chip by drilling away at the material. (See picture 2 with the image transposed)
We managed to see inside the chip and find the exact capacitor that failed - measuring under 1mm! Again, we used a ultra fine drill to remove it, removing the short.
To our knowledge this process has never been attempted before by any other store.
Better tools, better technicians, better repairs, at bits.
#MacBookRepair #RightToRepair
This is the second time we have now had a customer bring in an iMac repaired by the same competitor - they used hot glue instead of the proper adhesive around the display, and they used an off-brand SSD that failed in less than a year. All the vents are also clogged with dust and weren`t cleaned.
It is unacceptable to fit such low-quality parts for customers who could then lose their data as a result, and use hot glue on such a precisely designed machine.
This Mac was brought in for liquid damage repair. First things first, lets blow out the decades worth of dust clogging up those fans, and replace the thermal paste.
We repaired a PS5 Slim today for a replacement HDMI port. The connector was really badly damaged - nevertheless, we managed to replace it and get this console back up and running. #ps5 #ps5slim
Independent IT & Apple Repair Specialists
At bits, your device is in the hands of independent IT repair specialists with over 16 years of hands-on experience. As independent Apple repair specialists, we are not tied to any manufacturer – which means we can offer honest, unbiased advice and competitive fixed pricing without the restrictions of an authorised service programme.
Our technicians have collectively repaired over 100,000 devices since 2010, covering everything from Apple Mac logic board repairs and iPhone screen replacements to laptop hardware failures and games console component-level work. This depth of experience across such a wide range of devices and brands is something no chain or franchise can match.
We invest in professional-grade diagnostic equipment, soldering stations, and specialist tools to ensure every repair meets the highest standards. Our team stays current with the latest hardware and software developments, so whether you have the newest Apple Silicon MacBook or a legacy Windows laptop, we have the knowledge and tools to fix it.
Why Choose bits?
- 100,000+ Devices Repaired – Over 16 years and tens of thousands of satisfied customers since 2010
- Independent Apple Repair Specialists – Honest advice and competitive pricing, not tied to any manufacturer
- University Approved – The recommended repair company for Bournemouth University and Arts University Bournemouth for over a decade
- 1-Year Warranty – Every repair backed by our 1-year warranty
- Upfront Fixed Pricing – We pioneered transparent fixed pricing in Bournemouth. No hidden fees, fixed prices
- 247+ Google Reviews at 4.7/5 – Our track record speaks for itself
- FSB Member – Full member of the Federation of Small Businesses
- Secure Premises – 4K CCTV, Police-response alarm, a minute from the Police station
- 15% Student Discount – For university and college staff and students
- Charity Supporter – Proud supporter of Clarity, providing employment for blind and disabled people
Our Commitment to Quality
Every device that comes through our door receives the same level of care and attention. We use professional-grade diagnostic tools, quality replacement parts, and follow industry best practices.
We believe in complete transparency. You receive a fixed price quote before any work begins. If we discover additional issues during diagnosis, we contact you first to discuss your options.
Our 1-year warranty covers all repair work, because we stand behind the quality of everything we do. With over 16 years and 100,000+ successful repairs, you can trust bits with your device.
The Approved Repair Company
Established 2010
Great shop
Great place for uni students to use for laptops. Fixed laptop same day when fan was buzzing/whirring within an hour. Cost is good, and had quick responses to issue and concerns when using their WhatsApp messaging system
Really happy with my repair. Done in the day for just £20 extra. The lady on reception was polite and easy to deal with can't recommend these people enough
I recently had my 2017 iMac fail. I put quote requests out none replied, only bits. I was told the price for repairs up front. They fitted a new power supply which got it working but found another fault on the motherboard which they fixed. I was kept informed and had explanation of my repairs. I would recommend them for a first class price and service. Well done to all.
Friendly atmosphere and knowledgeable professionals working there, I had my laptop fixed within a few days. I highly recommend this place
Really helpful, fixed my nintendo in under 5 mins. Really good customer service. Thank you! 🙂
This company is great. I dropped my MacBook and needed a new screen started of and messaged them on their WhatsApp link and they gave me costs and explained the process. When I arrived there the lady on the reception was really nice had a small chat and we picked it up later that day and Mac screen is like new really impressed with their services. Would highly recommend them to anyone. Thanks again guys
Perfect customer service and quick turnaround around, great price too!!
After shopping around for a reasonably priced MacBook Air screen replacement and receiving several quotes that were far from affordable, I came across BITS through a recommendation on Perplexity.
From the outset, their pricing, repair process, and use of genuine parts were clearly explained and very reassuring. They arranged free collection via Royal Mail, the repair was completed within 24 hours, and the device was delivered back to me the very next working day.
The entire experience was smooth, efficient, and excellent value for money. I am thoroughly impressed with the service and would highly recommend BITS to anyone needing reliable and professional Apple repairs.
I had a really positive experience of BITS. I took in my iMac in with a suspected power supply issue, mid-afternoon. The following morning (just 18 hours later) I was contacted to say that the replacement power supply was fitted and diagnostic checks were complete. I went in to collect and was given space and time to start-up and check the computer.
I'm really pleased with the service as well as the courteous and efficient dealings with Muhammad and Adam. Good price too, I imagine a fraction of the Apple price!
Thank you, BITS!
Good quality repairs, quick service.
Absolutely brilliant service. I've been using them for years and even purchased pc's from them. They're always happy to help and prices are reasonable.
The shop staff were very enthusiastic and friendly. Highly recommended. The best repair shop in Bournemouth, bar none. Thank very much.
Awesome service. Repaired my Mac 2020 M1 screen within 48 hours! Very happy.
Very helpful, took my laptop for the first time and got it fixed super quickly. There seemed to be a problem a little after with the screen, took it in again and they sorted it out very quickly again and with no fuzz under the warranty, even gave me advice on other non-related problems I had. Decent!
Was fast and excellent service would 100% recommend coming here for repairs or upgrades to pc or laptop amazing work
Great job. My daughter had destroyed the screen and chassis of her iPad pro 12.9 and then it stopped working. BITS were up front and transparent about costs, they ordered a new motherboard, replaced the screen and put in a new charging port. All for a fair price. Good comms, nice people. I was worried about getting ripped off when searching for someone to do the repair work. I made a good choice, recommend💯,thanks guys 👍
Thank you. Brilliant job. Repaired my old MacBook after getting covered is cola. Good job at a good price for the work involved
Wonderfull. Good communication, fixed my ps5 fast. Good price. Love it.
Speedy, transparent and quality service is a guarantee when you use BITS
Used this place twice now and really reliable, deffinitley my go to repair shop in Bournemouth. Friendly staff too!
5* service, nice people to deal with, prompt and efficient service. Highly recommended. Wouldn’t hesitate to use them again.