Home Services & Remote Support
Professional help from the comfort of your own home
Recommended by Bournemouth Uni | Established 2010
Due to demand, we are not currently offering any on-site services or remote support
We will not be available to offer any on-site support for the foreseeable future – If you have any issues that need resolving, please contact us.
Home Support – within a 10 mile radius
| Apple/computer repair and IT support at your home | |
| 1 hour | £69 |
| 2 hours | £59 per hour |
| 3 hours or more | £49 per hour |
| In-store IT Support – very limited availability | £39 per each 30 minutes |
We require an upfront payment for the minimum fee of £69, either via bank transfer or over the phone.
- Not all problems can be resolved at your address – this service is offered on discretion, and our team will advise you if we have to take a device back to our office for repair. For a lot of computer problems, they will take significant time and require access to our specialist tools and software, so must be done at our store, and cannot be completed whilst you wait.
- We charge an hourly rate, with the minimum charge being one hour.
- Payment on completion.
- We do not offer computer lessons – only support with IT issues, such as your printer not working, computer not connecting to internet, etc.
Under the microscope... see what we see!
Alongside are some photos of our latest jobs - all of which were successfully repaired.
Possessing tools like a microscope and thermal camera allow us to conduct repairs to a standard that many shops are not able to, and in the case of Apple Macs - allows us to repair your existing logic board, saving you hundreds of pounds as well as your precious data.
This PS5 was brought in as there was no display on the TV. Come to find out that it was liquid damaged, and a component in the power supply had blown up!
Fortunately, we offer motherboard repair and can even repair power supplies, so this one will be back to the customer in full working order in no time
Nov 8
This PS5 was brought in as there was no display on the TV. Come to find out that it was liquid damaged, and a component in the power supply had blown up!
Fortunately, we offer motherboard repair and can even repair power supplies, so this one will be back to the customer in full working order in no time
This PS5 came in for no power. We injected voltage onto the main power line, and then using our thermal camera, found a capacitor glowing - indicating a short circuit. If a shop does not have such specialist tools, they may very well tell you your console is unrepairable - when it really isn`t! #ps5 #boardrepair
Oct 16
This PS5 came in for no power. We injected voltage onto the main power line, and then using our thermal camera, found a capacitor glowing - indicating a short circuit. If a shop does not have such specialist tools, they may very well tell you your console is unrepairable - when it really isn`t! #ps5 #boardrepair
Overheating in the PS5 is a common issue caused by a design flaw where the liquid metal used for cooling can shift due to gravity. To properly resolve this, we don’t just replace the liquid metal—we also polish the APU with a specialised compound, ensuring a clean surface for optimal heat transfer before applying the new liquid metal. #ps5 #liquidmetal
Oct 16
Overheating in the PS5 is a common issue caused by a design flaw where the liquid metal used for cooling can shift due to gravity. To properly resolve this, we don’t just replace the liquid metal—we also polish the APU with a specialised compound, ensuring a clean surface for optimal heat transfer before applying the new liquid metal. #ps5 #liquidmetal
This gaming MSI laptop came in with display issues. Unfortunately, MSI are quite poorly built and in this case it was a graphics card failure that was causing the problem. Although the GPU cannot be replaced, we managed to remove the drivers and prevent them from being installed again allowing the customer to use their laptop as normal.
Aug 16
This gaming MSI laptop came in with display issues. Unfortunately, MSI are quite poorly built and in this case it was a graphics card failure that was causing the problem. Although the GPU cannot be replaced, we managed to remove the drivers and prevent them from being installed again allowing the customer to use their laptop as normal.
This Mac wasn`t booting to macOS. The WiFi/Bluetooth chipset had failed. Rather than replace the entire chip, we carefully removed the top of the chip by drilling away at the material. (See picture 2 with the image transposed)
We managed to see inside the chip and find the exact capacitor that failed - measuring under 1mm! Again, we used a ultra fine drill to remove it, removing the short.
To our knowledge this process has never been attempted before by any other store.
Better tools, better technicians, better repairs, at bits.
#MacBookRepair #RightToRepair
Jul 13
This Mac wasn`t booting to macOS. The WiFi/Bluetooth chipset had failed. Rather than replace the entire chip, we carefully removed the top of the chip by drilling away at the material. (See picture 2 with the image transposed)
We managed to see inside the chip and find the exact capacitor that failed - measuring under 1mm! Again, we used a ultra fine drill to remove it, removing the short.
To our knowledge this process has never been attempted before by any other store.
Better tools, better technicians, better repairs, at bits.
#MacBookRepair #RightToRepair
This is the second time we have now had a customer bring in an iMac repaired by the same competitor - they used hot glue instead of the proper adhesive around the display, and they used an off-brand SSD that failed in less than a year. All the vents are also clogged with dust and weren`t cleaned.
It is unacceptable to fit such low-quality parts for customers who could then lose their data as a result, and use hot glue on such a precisely designed machine.
Apr 30
This is the second time we have now had a customer bring in an iMac repaired by the same competitor - they used hot glue instead of the proper adhesive around the display, and they used an off-brand SSD that failed in less than a year. All the vents are also clogged with dust and weren`t cleaned.
It is unacceptable to fit such low-quality parts for customers who could then lose their data as a result, and use hot glue on such a precisely designed machine.
This Mac was brought in for liquid damage repair. First things first, lets blow out the decades worth of dust clogging up those fans, and replace the thermal paste.
Apr 27
This Mac was brought in for liquid damage repair. First things first, lets blow out the decades worth of dust clogging up those fans, and replace the thermal paste.
We repaired a PS5 Slim today for a replacement HDMI port. The connector was really badly damaged - nevertheless, we managed to replace it and get this console back up and running. #ps5 #ps5slim
Apr 27
We repaired a PS5 Slim today for a replacement HDMI port. The connector was really badly damaged - nevertheless, we managed to replace it and get this console back up and running. #ps5 #ps5slim
Our laminar flow hood filters the surrounding air to such a degree that it can be used for forensic DNA analysis! This allows us to refurbish MacBook screens to the highest standard, without letting in dust from ambient surroundings. #macbookrepair
Nov 4
Our laminar flow hood filters the surrounding air to such a degree that it can be used for forensic DNA analysis! This allows us to refurbish MacBook screens to the highest standard, without letting in dust from ambient surroundings. #macbookrepair
Another shop fixed this iMac before and used hot glue/silicone to reattach the screen, not genuine Apple adhesive strips!
When picking a shop to repair your Apple product, make sure they specialise in Apple repairs so they don’t do a bodge job like this! The official adhesive is specially designed and cut, so that it holds the display securely, whilst allowing the iMac to be opened again for service.
Aug 19
Another shop fixed this iMac before and used hot glue/silicone to reattach the screen, not genuine Apple adhesive strips!
When picking a shop to repair your Apple product, make sure they specialise in Apple repairs so they don’t do a bodge job like this! The official adhesive is specially designed and cut, so that it holds the display securely, whilst allowing the iMac to be opened again for service.
Another MacBook Air M2 screen is successfully repaired. This one suffered from liquid damage, so we replaced the backlight sheets and LCD, and it now looks as good as new. #MacBookRepair #RightToRepair #MacScreenRepair #Bournemouth
Jun 28
Another MacBook Air M2 screen is successfully repaired. This one suffered from liquid damage, so we replaced the backlight sheets and LCD, and it now looks as good as new. #MacBookRepair #RightToRepair #MacScreenRepair #Bournemouth
This USB C port was completely ripped off when the laptop was dropped while charging. The customer thought it was a write-off and time to get another one. After rebuilding the tracks on the motherboard, and soldering on a new port, its as good as new and lives to see another day. #soldering #righttorepair
Jun 7
This USB C port was completely ripped off when the laptop was dropped while charging. The customer thought it was a write-off and time to get another one. After rebuilding the tracks on the motherboard, and soldering on a new port, its as good as new and lives to see another day. #soldering #righttorepair
This PS5 came in due to randomly turning off. Like many we have seen, in some cases, standing up the console causes the liquid metal to drip down over time, and cause air gaps between the processor and heatsink. Another easy fix for the bits team. #repair #bournemouth
Jun 7
This PS5 came in due to randomly turning off. Like many we have seen, in some cases, standing up the console causes the liquid metal to drip down over time, and cause air gaps between the processor and heatsink. Another easy fix for the bits team. #repair #bournemouth
We now offer screen replacements for 14" M1 MacBook Pro models! £399 for walk-in repairs, or £419 for UK nationwide repairs.
16" models also coming soon...
#righttorepair #MacBookRepair #macbookpro
Jun 6
We now offer screen replacements for 14" M1 MacBook Pro models! £399 for walk-in repairs, or £419 for UK nationwide repairs.
16" models also coming soon...
#righttorepair #MacBookRepair #macbookpro
Another MacBook with liquid damage bites the dust. Our technician inspects it under a microscope while conducting measurements to check for faults. #righttorepair #MacBookRepair
Apr 15
Another MacBook with liquid damage bites the dust. Our technician inspects it under a microscope while conducting measurements to check for faults. #righttorepair #MacBookRepair
This Mac was liquid damage and used for a year after, causing severe corrosion and liquid damage. After a specialist ultrasonic clean, it looks like new.
Now, it is under the microscope for a component-level repair. #righttorepair #waterdamage #MacBookRepair
Apr 13
This Mac was liquid damage and used for a year after, causing severe corrosion and liquid damage. After a specialist ultrasonic clean, it looks like new.
Now, it is under the microscope for a component-level repair. #righttorepair #waterdamage #MacBookRepair
This PS5 came in for a flickering screen. On this occasion, the HDMI port was OK, but the motherboard was damaged, and the tracks to the port were all ripped off.
Thanks to our #Amscope #microscope we are able to repair these fine tracks that are under 1mm in width each!
Mar 16
This PS5 came in for a flickering screen. On this occasion, the HDMI port was OK, but the motherboard was damaged, and the tracks to the port were all ripped off.
Thanks to our #Amscope #microscope we are able to repair these fine tracks that are under 1mm in width each!
#Xbox crashing or overheating?
We fix those too! This Xbox is having an internal clean, and replacement hard drive due to the original failing.
Mar 8
#Xbox crashing or overheating?
We fix those too! This Xbox is having an internal clean, and replacement hard drive due to the original failing.
The Approved Repair Company
