No – the price you see is the price you pay in total, all costs include VAT, Labour, Parts, Insured Collection & Delivery and Warranty. The only time the cost would be higher is if:

• Your display is liquid damaged, and thus needs either a new backlight, backlight sheets or FaceTime camera.
• Your chassis is bent/warped meaning the new screen cannot be fitted correctly. (Please see ‘What if my lid is damaged or dented?’ under the Repair Process category above.

Unfortunately not – without seeing your Mac, we cannot provide a formal quote, as we can only quote for what damage you have disclosed. The price on our website is fixed (assuming you do not have liquid damage, warping/bends/severe dents to your top lid, as this would cost £49 extra for most models), or a broken bezel (£20 extra).

After making payment you will receive a receipt that you can submit to claim back the cost of repair on insurance, or through your employer etcetera. The onus is on you to check that you can claim back the cost, as your insurance company may or may not cover it.

Unfortunately not, sorry. If you are a trade customer you are more than welcome to send a device to us, but we do not offer a white label option, or any discounts regardless of quantity or frequency of repair – we prioritise offering our service direct to end users, with no middle man.

If you are sending a customers device to us, please ensure they are aware where their Mac is going, as we cannot discuss a repair with anyone other than the named persons on the email and phone number provided.

Unfortunately we do not offer any financing options. Payment is due once the Mac is repaired, before it is posted. If payment is not received, we cannot post your Mac.

Once we complete your repair, an invoice is sent to your email which allows you to make payment via card – debit or credit, Apple and Google Pay, Amex included. Payments are handled via Stripe, a PayPal company. All financial details are handled by Stripe, we do not process any of your financial information.

We do not accept card payments over the phone, cheque nor bank transfer.

Our MacBook screen replacement are fixed cost, with all prices listed above. Repair starts from £239 and is on average 40-50% cheaper than Apple.

We replace JUST the LCD (liquid crystal display) that is actually cracked, and leave the other components that are unaffected by a damaged screen (hinges, backlight, iSight camera, ambient light sensor). This allows us to keep our prices low, whilst providing a high quality of repair. This is especially important for the newer Mini LED models as it preserves the original Apple backlight allowing for a high quality image. It also means the aluminium chassis and hinges are genuine Apple; third party hinges tend to either be too loose or stiff.

We continuously monitor the pricing of our competitors to ensure we charge below the average market cost, to provide value for money for our customers. Despite being better value and cheaper than most providers, the quality of display repair is also significantly higher than third party displays.

Traditionally, the entire top/display assembly would be replaced if you broke your screen. This is much like replacing an entire wheel, instead of the tyre when having a puncture.

We replace only the bit you’ve broken – the LCD screen. By not replacing unnecessary parts, we are able to offer a cheap MacBook screen repair, whilst not sacrificing the quality of the screen.

This type of repair also means we don’t replace your camera, sensors and hinges with a lower quality third party option.

We regularly compare our prices to competitors, and we believe we offer some of the best prices in the UK for Mac screen replacement.

Royal Mail are one of, if not the best postal service in the UK – when selecting a courier to use for our nationwide service, price was not a concern, only reliability and convenience for our customers.
We have never had a package lost, stolen or damaged in transit whilst using Royal Mail, and so we are pleased to select them for our repair service.
Nevertheless, we use their Special Delivery by 1pm service, which is insured to £1000 – for extra coverage, you can also select £2500 total coverage for £10 extra. The box you send your Mac in must not reveal the contents, as this voids the insurance.
You will receive both an email and SMS on the day of delivery, normally with a time slot, so you can rest assured your Mac will be just as safe as if you were walking into our store.

As Royal Mail do not bring packaging, you will need to safely package your Mac. Use a plain cardboard box, ensure there is nothing to suggest there is a Mac inside (for insurance purposes, this is a request from Royal Mail themselves). Use a few cm of bubblewrap each side, so that if you close the box and shake it, there is no movement inside – if there is movement, add more bubble wrap, so it does not get damaged during shipping. The limit for the box is 450mm x 350mm x 160mm, and 2KG in total, which should cover all models of MacBook (but this is dependant on the box you select).

In summary, you will need a cardboard box, bubble wrap, and sellotape – no need for a label, as your postie will bring one on your chosen collection day.

Once your Mac arrives at our store, Royal Mail will email you a confirmation of delivery with a photo and GPS coordinates/map. Once your Mac is due to arrive back to your address, you will receive an email from Royal Mail on the day of delivery.
We normally post Macs on the same working day after receiving payment.

Contact us – we can send you a cardboard box, with sufficient bubble wrap to surround your Mac, all you will need is parcel tape/sellotape to seal the box. No label is required as your postie will bring one on your chosen collection day. This will come at no additional charge to yourself.

Your Mac will be collected by Royal Mail and posted to our shop address at 117 Old Christchurch Road, Bournemouth, BH1 1EP. On arrival, a member of staff will inspect your Mac, to ensure there are no bends or warping to the display assembly that would hinder the repair. The serial number and Mac details are recorded against your name and contact details to ensure we have a chain of custody for your MacBook, and your Mac is placed in a marked box, ready to be repaired.

Your Mac will be repaired on-site – we never outsource, before being posted back to your home address that it was initially collected from.

Our building is protected by 4K CCTV cameras equipped with night vision, recording both video and audio 24/7/365. Our shop is ADT alarmed (door sensors, glass break detectors, motion sensors) with Police response, and both CCTV and alarm status can be checked remotely, so our staff can respond and attend the address in minutes in the event of an alarm activation – every alarm activation is thoroughly vetted by checking our CCTV as well as audio feed, and attending in the first instance to ensure there is no break-in. Our shop is half a mile away from Bournemouth Police station staffed by response officers, so you can rest assured your Mac is safe and sound.

We offer a 12 month warranty on all repairs – the warranty covers the repaired component only, and not the entire device. We do not remove any components (other than the back cover and Wi-Fi antenna) to access the display. Therefore the warranty does not cover any component other than the display.

We do not cover any accidental damage, as the warranty is not equivalent to insurance.

If your screen stops working within 12 months of our repair, please contact our team in the first instance. With Mac Screens, we ask you send a clear photo of the entire display, to verify there is no damage. If there are no obvious cracks to the screen, then we can arrange for a collection on your preferred day.

Once your Mac arrives at our store, we inspect it to verify there is no damage or cracks. In cases of screen replacement, this can include removing the LCD to make sure there are no cracks around the very edge of the screen, beneath the black bezel area.

Cracks:
There has been recent media coverage of consumers claiming their MacBook screens have cracked by themselves – it is physically impossible for a screen to crack by itself. A screen crack is always the result of physical pressure applied to the display. We use panels direct from LG and Sharp that are no weaker than your Mac screen will have been before it broke; in other words our screens are no more susceptible to damage than your original display would have been.

If you have a crack on your display, this will unfortunately render your warranty void as it is not equivalent to insurance.

We highly recommend against any cases, screen protectors, keyboard covers, camera covers as we have had numerous Macs sent in with broken screens, as a result of these.

MacBook screens, like any other display, do not crack spontaneously. They require some form of physical force or impact for cracks to appear.
Glass, by its nature, cannot break without an external force or stress applied to it. Its molecular structure and composition prevents it from spontaneously shattering or breaking without any external influence – rapid pressure changes, impact, or rapid temperature changes. There are exceptions for tempered glass which you might find in car windows, house windows, cookware etcetera – but it is impossible for a LCD display to crack by itself; this would violate the laws of physics.

It’s important to note that cracks resulting from such external factors are not covered by warranty, which covers manufacturing defects and workmanship flaws, rather than damages caused by external forces.

Once your Mac is repaired, the screen will not be inherently weaker than other displays – taking good care of your device is paramount, if your Mac is not handled carefully and kept clean, you carry a risk of breaking it again.

We ask customers to treat their Mac with care, as the vast majority of customers trying to claim on warranty are people that have cracked their screens again. For clarity, under no circumstance will bits entertain any warranty claim where we have determined the display has any fractures or cracks, regardless of location nor size.